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Firefox account locked.

  • 15 replies
  • 5 have this problem
  • 341 views
  • Last reply by ronsuwa345

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When I used a new computer to log into my Firefox account, the account was locked. Waited 24 hours but account is still locked. I could not find website that will assist me in unlocking my Firefox account. Need someone to send me another link to my Yahoo email to unlock.

Chosen solution

AliceWyman,

I was able to access my Firefox account with the assistance of Bugzilla.Mozilla.Org's Jon Buckley (who was assigned to work on my Bug#1684332/#1684227).

Jon informed me that he did find several bounces(blocks?) and cleared them. Jon instructed me to add accounts@firefox.com to my email provider's address book and sign in again into my Firefox account.

I did receive email query and responded with 6 digit code back to Firefox.com and was able to successfully access my Firefox account.

cbwkg-I did send Bugzilla.Mozilla. Org a screen shot of the "Sorry, we've locked your account..." that I had initially received from Firefox. I did not know how to properly fill out a Bug Report and I am assuming the screen shot may have assisted Bugzilla.Mozilla.Org in understanding my problem.

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All Replies (15)

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Here is the site https://accounts.firefox.com/signin May the Schwartz be with you.  ;-))

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jonzn4SUSE, Link you sent does not unlock my Firefox account. Need link which would unlock my Firefox account. Thanks. Ron

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I was just sending the login page. We volunteers don't have that kinda of access.

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Just click on the forgot password link, put in your email address and you will have to go through the process. I can't help you with that.

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Went to the forgot password link and changed my password. On another computer, I tried logging in to Firefox with the new password. Got same "Sorry, we've locked your account".

I'm thinking it is my email address that has been flagged by Firefox and they are not allowing me to do anything to my account.

Is there a Firefox link that will get rid of "Sorry, we've locked your account" screen and allow me to attempt the log in process again?

Thanks.

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Additional comments regarding "https://accounts.firefox.com/signin."

Secondary email; Account Recovery; Two-step Authentication: They all request verification of Primary email. However, when I click "verify", nothing happens on screen to continue the verification process.

There probably needs to have a "Contact Firefox/Mozilla" button/option that we can use that will inform Firefox/Mozilla that there is a problem.

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Regarding:

https://accounts.firefox.com/signin

I tried viewing the Secondary email, Account Recovery, and Two-step Authentication. They each asks for verification of Primary email. When I press the "Verify" button, nothing happens to continue the verification process. The screen appears to be locked and nothing further can be done.

Does anyone have a Firefox/Mozilla email address that I can contact the organization directly?

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Please use this link to file a bugzilla request to unlock your Firefox account. (You may need to create a bugzilla.mozilla.org account, if you don't have one.)

For more information, see I'm having problems confirming my Firefox Account.

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AliceWyman,

I have Bug 1684332 filed with bugzilla.mozilla.org but I have not yet received a response from them. It could be that I do not really know how to fill up their form and did a best guess of what they are requiring.

While going over information from Mozilla Support, I came across "Verification Email". I never did receive this email from Mozilla/Firefox. Would they be able to re-send me this "Verification Email"? Possibly, we could then unlock my Firefox account.

Thank you.

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I got an "access denied" message when I tried to view bug 1684332 so it must have been marked to prevent access (lots of them are). Some examples of Cloud Services/Server:Firefox Accounts bug reports that I can access are listed here fixed link, in case it helps.

It could take a few days to get a reply to your bug report, especially because of the New Year holiday. You could always add more information to the bug report, such as whether the email address for your Firefox Account is the same one you used for the bugzilla account; if it isn't you should add the problem email address. You could also add the exact text of the message you received ... for example: Sorry. We’ve locked your account. The confirmation email we sent to xxx@xxx was returned and we’ve locked your account to protect your Firefox data.

Modified by AliceWyman

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AliceWyman,

Happy New Year!

Request additional information on "Verification-E-Mail".

I do not recall receiving the email shown at: support.mozilla.org/en-US/kb/accounts-blocked#w_verification-e-mail

It appears that the "authorization code" is what I may require to unlock my account.

Can you assist?

Thanks.

ronsuwa345

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My account is locked, also. I've wasted so much time trying to solve this problem! Why isn't this easier to solve?? I assume it is a result of me entering two step authentification--which was a big mistake. What to do now. I've been to Bugzilla already.

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AliceWyman,

I notice that my Firefox login ID and password are accepted by Mozilla Support but not accepted to log into my Firefox account. I wonder why that is?

On 1/16/2021, I sent bugzilla a screenshot attachment for bug#1684332. Screenshot showed the "Sorry, we've locked your account...". Maybe Bugzilla will have a better understanding of my problem.

What would I need to do to allow you access to my bug#1684332? Would like you to look at my Bug Report and tell me what more I should include.

Thank you.

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ronsuwa345 said

AliceWyman, I notice that my Firefox login ID and password are accepted by Mozilla Support but not accepted to log into my Firefox account. I wonder why that is? On 1/16/2021, I sent bugzilla a screenshot attachment for bug#1684332. Screenshot showed the "Sorry, we've locked your account...". Maybe Bugzilla will have a better understanding of my problem. What would I need to do to allow you access to my bug#1684332? Would like you to look at my Bug Report and tell me what more I should include.

Hi, I'm not authorized to access bug 1684332. You could try contacting our community support manager (Kiki) to see if she can help - see Meet the Team. or you could ask on the SUMO Community discussions forum (link: https://support.mozilla.org/en-US/forums/contributors ) and add [Attn: Admin] to the thread title.

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Chosen Solution

AliceWyman,

I was able to access my Firefox account with the assistance of Bugzilla.Mozilla.Org's Jon Buckley (who was assigned to work on my Bug#1684332/#1684227).

Jon informed me that he did find several bounces(blocks?) and cleared them. Jon instructed me to add accounts@firefox.com to my email provider's address book and sign in again into my Firefox account.

I did receive email query and responded with 6 digit code back to Firefox.com and was able to successfully access my Firefox account.

cbwkg-I did send Bugzilla.Mozilla. Org a screen shot of the "Sorry, we've locked your account..." that I had initially received from Firefox. I did not know how to properly fill out a Bug Report and I am assuming the screen shot may have assisted Bugzilla.Mozilla.Org in understanding my problem.

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