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Loging into American Express Account

  • 4 replies
  • 1 has this problem
  • 47 views
  • Last reply by joe451

rcferris1
rcferris1

When I try to log into my AMEX account with FF, nothing happens. The screen refreshes itself, but no log in, and no error or other kind of message. I have entered my User Name and Password manually and using Auto fill, no success.

Logging into my AMEX account on Edge and Chrome, works fine.

Suggestions?

When I try to log into my AMEX account with FF, nothing happens. The screen refreshes itself, but no log in, and no error or other kind of message. I have entered my User Name and Password manually and using Auto fill, no success. Logging into my AMEX account on Edge and Chrome, works fine. Suggestions?

Chosen solution

Remove History For One Site {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings

Read this answer in context 👍 3

All Replies (4)

FredMcD
FredMcD

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

rcferris1
rcferris1 Question owner

Done all this, problem persists. 

However, when I login from Incognito mode, it works fine.
FredMcD
FredMcD

Chosen Solution

Remove History For One Site {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings

joe451
joe451

I had been having this problem with accessing my AmEx account with Firefox on a Windows 7 desktop and my Windows 10 laptop. Apparently, Firefox has just fixed their issue.

Modified by joe451