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Error code when I want to play Netflix on Firefox

  • 10 replies
  • 3 have this problem
  • 6529 views
  • Last reply by trimmy100

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Good afternoon folks I can't watch Netflix on my Firefox browser. Do you know why is there a plug-in what is missing or something? He says the version is not up to date While my Firefox is always up to date, can you help me further. Thanks in advance from Trimmy.

Chosen solution

See:

Are you possibly using permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History) in Firefox ?

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
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All Replies (10)

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trimmy100 said

Good afternoon folks I can't watch Netflix on my Firefox browser. Do you know why is there a plug-in what is missing or something? He says the version is not up to date While my Firefox is always up to date, can you help me further. Thanks in advance from Trimmy.
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What error code does Netflix show ?

Did you do a Google search for this Netflix error code ?

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cor-el said

What error code does Netflix show ? Did you do a Google search for this Netflix error code ?

Netflix shows that error code F7701-1003 if don't want to play anything on Netflix and i don't know how to fix this and my Firefox is up to date so hope you can help me further.

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Chosen Solution

See:

Are you possibly using permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History) in Firefox ?

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
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Neither Netflix nor Disney+ work after this latest Firefox upgrade. (And I have read on other chats that Hulu and others are also not working, getting error codes when the previous version of Firefox worked fine.) There is clearly an issue with this upgrade to accommodate the new Mac M1 chip. However, if you do not have this latest Mac processor, something has gone wrong in connecting with streaming services for those of us on the previous generation Macs.

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Facing same issue from couple of weeks. Netflix and Primevideo both not working in Firefox.

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I have the same problem. I have found references to loading Rosetta. this is not the language learning program but some sort of patch for programs that were written for the intel version of the mac which is now running the new Apple chip. However, without a specific window coming up asking you to load rosetta and a button to push to do so there is no easy way to do this. I have found a reference to running scripts in a command window but this is not for the standard user. I have seen this issue with the Firefox browser but it is not apparently an issue with the Safari browser. No surprise that Safari is an Apple product.

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Hey Everyone it is sweet of you that you try to help me. But I have a Windows 10 Laptop From Acer, so the Apple computer help isn't much use. Because don't have an Apple computer. I want to help me and also thank you very much for your tips.

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trimmy100 said

Hey Everyone it is sweet of you that you try to help me. But I have a Windows 10 Laptop From Acer, so the Apple computer help isn't much use. Because don't have an Apple computer. I want to help me and also thank you very much for your tips.