Rate your Firefox experience (Heartbeat)

Mozilla is working hard to improve Firefox and we need your help to make this happen. As you use Firefox, you may be selected to rate your experience. Your feedback gives us a real-time understanding of your needs so we can act on them quickly. We also use Heartbeat to send surveys on Mozilla products, the Internet or current events relevant to users. You may also see a notification from Heartbeat if you are running a version of Firefox that is very out of date.

Please Rate Firefox prompt

The "Please Rate Firefox" prompt will show up for a small sample of users. If you see this prompt, simply select a star rating and Firefox will report it back to Mozilla.

heartbeat

After you rate Firefox, a new tab will open with additional resources for common issues and new features so you can get help right away.

Out of date message

If you start Firefox and see a notification bar with a Heartbeat HeartbeatIcon icon, the message Your Firefox is critically out of date. An update is required to stay secure and an Update Now button, you should click Update Now to download and install the most recent Firefox version.
Heartbeat-Fx55CriticalUpdatePrompt
This message is shown when an outdated version of Firefox causes a serious security risk.

Opting out

You can change your settings if you prefer never to see these prompts or messages:

  1. In the address bar, type about:config and press EnterReturn.

    • The about:config "This might void your warranty!" warning page may appear. Click I'll be careful, I promise!I accept the risk! to continue to the about:config page.
  2. Find the preference browser.selfsupport.url and double-click on it.
  3. Delete the value (leave it blank), and click OK.
  1. In the address bar, type about:config and press EnterReturn.

    • The about:config "This might void your warranty!" warning page may appear. Click I'll be careful, I promise!I accept the risk! to continue to the about:config page.
  2. Find the preference extensions.shield-recipe-client.enabled.
  3. Set the value of the preference to false by double clicking on it.
  1. In the address bar, type about:config and press EnterReturn.

    • The about:config "This might void your warranty!" warning page may appear. Click I'll be careful, I promise!I accept the risk! to continue to the about:config page.
  2. Find the preference app.normandy.enabled.
  3. Set the value of the preference to false by double clicking on it.

What happens with my feedback?

Your feedback is aggregated and reported back to the teams responsible for developing and improving Firefox. Your feedback will be used to develop new features and fix issues in upcoming releases.

How else can I improve Firefox?

  • Report issues through Bugzilla.
  • Share feedback about Firefox through Input. Please mention heartbeat in your comment.
// These fine people helped write this article:AliceWyman, Chris Ilias, cor-el, Tyler Downer, Mike Cooper, Joni, ApoorvaS. You can help too - find out how.

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