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I accidentally press a hotkey, then the web page becomes smaller, and has empty space around it (I'll post a screenshot).

  • 16 replies
  • 1 has this problem
  • 81 views
  • Last reply by McCoy

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Hi, I hope you're having a wonderful day, and I hope someone can help me with this.

3 days ago, I accidentally press a hotkey, then the web page becomes smaller, and has empty space around it (screenshot: https://ibb.co/RQ74q3Z ). I attached the screenshot below, too. This doesn't affect other web pages. When I open the same page from my other computer, it happens the same way. I tried [ctrl +] and [ctrl -], but it only changes the font size and doesn't make the space go away.

Thank you for your help.


(fixed link - c)

Attached screenshots

Modified by cor-el

Chosen solution

Max said

I'm currently asking the Tailwind team (from the extension I used) to see if this error comes from the extension.

That just might be it; the developer updated the extension five days ago :

https://addons.mozilla.org/en-US/firefox/addon/tailwind-publisher/

BTW : the only (reasonably) good reviews are from years ago; the most recent (bad) review is from seven months ago.

The extension only has twelve reviews in total.

Read this answer in context 👍 0

All Replies (16)

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Max said

(screenshot: https://ibb.co/RQ74q3Z)

That page doesn't exist

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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

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FredMcD said

Make sure you are not blocking content. Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

Hi FredMcD. Thanks for having a look at my problem.

I'm not blocking any content at all since this web page doesn't content any ads or such. I did what you suggested, but the problem is like this: I'm actually using an extension name "Tailwind publisher" to schedule my Pinterest post. After I choose a post to schedule with this extension, the page window as I screenshot-ed appears. Normally it would display at normal size. But somehow after I accidentally pressed a hotkey, it became like that. This only happens with that window, that site. Therefore if I Start in Safe Mode, I can't use the extension. Too bad I can't remember what hotkey I pressed :(

Sorry my English is not good, and thank you for answering me :)

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Max said

This only happens with that window, that site.

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any settings.

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You may have accidentally zoomed out/in web page(s). Reset the page zoom on pages that cause problems.

  • View -> Zoom -> Reset (Ctrl+0/Command+0 (zero))

Modified by cor-el

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cor-el said

You may have accidentally zoomed out/in web page(s). Reset the page zoom on pages that cause problems.
  • View -> Zoom -> Reset (Ctrl+0/Command+0 (zero))
https://support.mozilla.org/en-US/kb/font-size-and-zoom-increase-size-of-web-pages

                 (removed first part of the link to make it work)

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Thanks for noticing the broken link. I've edited my above reply.

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FredMcD said

Max said
This only happens with that window, that site.

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any settings.

Hi FredMcD,

I have just tried what you suggested, but the problem is still there. The window first appears as normal, then 2 seconds later, it becomes smaller and leaves space around it.

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McCoy said

cor-el said
You may have accidentally zoomed out/in web page(s). Reset the page zoom on pages that cause problems.
  • View -> Zoom -> Reset (Ctrl+0/Command+0 (zero))
https://support.mozilla.org/en-US/kb/font-size-and-zoom-increase-size-of-web-pages

                 (removed first part of the link to make it work)

Hi cor-el and McCoy,

Thank you for having a look at my question. This solution was actually the first thing I tried when the problem appeared. But sadly it didn't work.

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I'm currently asking the Tailwind team (from the extension I used) to see if this error comes from the extension.

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Chosen Solution

Max said

I'm currently asking the Tailwind team (from the extension I used) to see if this error comes from the extension.

That just might be it; the developer updated the extension five days ago :

https://addons.mozilla.org/en-US/firefox/addon/tailwind-publisher/

BTW : the only (reasonably) good reviews are from years ago; the most recent (bad) review is from seven months ago.

The extension only has twelve reviews in total.

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Thank you McCoy for having a look at the extension on Firefox addons. I appreciate it a lot :D

I'm waiting for the Tailwind team's answer.

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Max said

I'm waiting for the Tailwind team's answer.

    Will you keep us posted please ?

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McCoy said

Max said
I'm waiting for the Tailwind team's answer.

    Will you keep us posted please ?

Hi everyone,

The problem is solved. The Tailwind team admitted their error with the Firefox extension and fixed it.

Thank you so much for helping me. I'm a newbie with support.mozilla.org, and I've never thought I could receive such great and quick replys from all of you.

Have a beautiful day! :D

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That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.

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Hi Max,

Thank you for letting us know !

You have a beautiful day too !