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How can I delete a Firefox account that I'm locked out of?

Posted

I want to use the email address from my old Firefox account for my new Firefox account I don’t have a recovery code and the account I wish to delete doesn’t show on my authenticator app

I want to use the email address from my old Firefox account for my new Firefox account I don’t have a recovery code and the account I wish to delete doesn’t show on my authenticator app

Chosen solution

Hi Colin,

My name is Kiki, the support community manager here. Unfortunately, there's no way to we can verify account ownership if you locked out due to 2FA issue. The only way to keep using Firefox Account is to create a new account.

See here for more information.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

More Information

Chris Jaroc 0 solutions 5 answers

You should visit https://www.mozilla.org/en-US/firefox/accounts/ page and start to sign in your old account. If you are unable to sign in than try it to recover your old account before deleting it from Firefox.

You should visit https://www.mozilla.org/en-US/firefox/accounts/ page and start to sign in your old account. If you are unable to sign in than try it to recover your old account before deleting it from Firefox.
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Question owner

I am locked out of my old account

I am locked out of my old account
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McCoy
  • Top 10 Contributor
625 solutions 5995 answers

Helpful Reply

Colin Weakley said

I am locked out of my old account

I will forward this to a SUMO Manager (SUMO = Support Mozilla).

''Colin Weakley [[#answer-1279184|said]]'' <blockquote> I am locked out of my old account </blockquote> I will forward this to a SUMO Manager (SUMO = Support Mozilla).
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Question owner

Thank you

Thank you
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McCoy
  • Top 10 Contributor
625 solutions 5995 answers

Colin Weakley said

Thank you

    My pleasure !

''Colin Weakley [[#answer-1279191|said]]'' <blockquote> Thank you </blockquote> &nbsp; &nbsp; My pleasure !
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Kiki
  • Administrator
6 solutions 28 answers

Chosen Solution

Hi Colin,

My name is Kiki, the support community manager here. Unfortunately, there's no way to we can verify account ownership if you locked out due to 2FA issue. The only way to keep using Firefox Account is to create a new account.

See here for more information.

Hi Colin, My name is Kiki, the support community manager here. Unfortunately, there's no way to we can verify account ownership if you locked out due to 2FA issue. The only way to keep using Firefox Account is to create a new account. See [https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication here] for more information.
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Question owner

Thank you

Thank you
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