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When I hit print, web page narrows to half size or less, and if I print it its narrow size on paper.Why?

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  • Last reply by jscher2000

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I have been using same printer set up for many months then all of the sudden web page narrows when I hit print.....Does not happens with MS Edge browser print command.

Chosen solution

This kind of problem usually is caused by a setting Firefox picked up for your printer that is incorrect. You can clear out all the preferences for that printer as described in the following article, or try a shortcut first.

Support article: Fix printing problems in Firefox

Shortcut:

Firefox Using One Corner/Side of the Page

One reason for Firefox not to use your entire piece of paper is if it misread the printer data and thinks it holds very small paper. As a possible quick fix, try this:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(2) In the search box above the list, type or paste paper_data and pause while the list is filtered

(3) This value varies, but based on past threads:

  • 1 means letter size
  • 9 often means A4 size
  • 256 is an unknown small size that sometimes shows up on Brother printers for no apparent reason

To edit a preference, double-click it to open an editing control. After modifying the value, press Enter or click the checkmark button to save.

If Print Preview shows only one side of the paper being used:

(4) In the search box above the list, type or paste paper_width and pause while the list is filtered

(5) These preferences normally have a value of -1, but you can manually override the default by changing this to 8.5 (for letter-sized paper)

Any improvement?

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Chosen Solution

This kind of problem usually is caused by a setting Firefox picked up for your printer that is incorrect. You can clear out all the preferences for that printer as described in the following article, or try a shortcut first.

Support article: Fix printing problems in Firefox

Shortcut:

Firefox Using One Corner/Side of the Page

One reason for Firefox not to use your entire piece of paper is if it misread the printer data and thinks it holds very small paper. As a possible quick fix, try this:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(2) In the search box above the list, type or paste paper_data and pause while the list is filtered

(3) This value varies, but based on past threads:

  • 1 means letter size
  • 9 often means A4 size
  • 256 is an unknown small size that sometimes shows up on Brother printers for no apparent reason

To edit a preference, double-click it to open an editing control. After modifying the value, press Enter or click the checkmark button to save.

If Print Preview shows only one side of the paper being used:

(4) In the search box above the list, type or paste paper_width and pause while the list is filtered

(5) These preferences normally have a value of -1, but you can manually override the default by changing this to 8.5 (for letter-sized paper)

Any improvement?