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Browser turned red and it said some one is accessing my banking account info

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was doing search on forum and screen turned red and a little white box gave me contact info for for Microsoft and it said my banking info was being accessed from outside so i unplugged computer and seems to work fine now but still what the hell , i am currently a recent fire fox member and logged in ?

was doing search on forum and screen turned red and a little white box gave me contact info for for Microsoft and it said my banking info was being accessed from outside so i unplugged computer and seems to work fine now but still what the hell , i am currently a recent fire fox member and logged in ?

Modified by cor-el

Chosen solution

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0

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My_Cheese_Is_Slippin'
  • Top 10 Contributor
94 solutions 1013 answers

Helpful Reply

Hi relentless157804, This could be caused by a malware infection on your computer or it could be caused by an add-on that you have installed.

You can try these free programs to scan for malware, which will work with your existing antivirus software:

Microsoft Safety Scanner https://docs.microsoft.com/en-us/windows/security/ threat-protection/intelligence/safety-scanner-download

MalwareBytes Anti-Malware https://www.malwarebytes.com/premium/

Anti-Rootkit Utility - TDSSKiller https://www.bleepingcomputer.com/download/tdsskiller/

MalwareBytes AdwCleaner https://www.malwarebytes.com/adwcleaner/

ESET Online Scanner https://www.eset.com/us/home/online-scanner/

(Malwarebytes Chameleon - allows installation of Malwarebytes on an infected system https://www.malwarebytes.com/chameleon/)

Running more than one or all of the above mentioned Scan Tools is recommended since they scan at different levels of your computer. And, of course, run the scans with Firefox Closed.

There are also extensions available to help protect against malware, such as:

Malwarebytes Browser Guard https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

Further information can be found in the Troubleshoot Firefox issues caused by malware article: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware ___________________________________________________________________

If that doesn't fix the issue, try running Firefox in it's Safe Mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode to see if the issue goes away. If it does, it's likely caused by an add-on, so you will need to use trial and error to determine the culprit.

Hope this helps.

Hi relentless157804, This could be caused by a malware infection on your computer or it could be caused by an add-on that you have installed. You can try these free programs to scan for malware, which will work with your existing antivirus software: Microsoft Safety Scanner https://docs.microsoft.com/en-us/windows/security/ threat-protection/intelligence/safety-scanner-download MalwareBytes Anti-Malware https://www.malwarebytes.com/premium/ Anti-Rootkit Utility - TDSSKiller https://www.bleepingcomputer.com/download/tdsskiller/ MalwareBytes AdwCleaner https://www.malwarebytes.com/adwcleaner/ ESET Online Scanner https://www.eset.com/us/home/online-scanner/ (Malwarebytes Chameleon - allows installation of Malwarebytes on an infected system https://www.malwarebytes.com/chameleon/) Running more than one or all of the above mentioned Scan Tools is recommended since they scan at different levels of your computer. And, of course, run the scans with Firefox Closed. There are also extensions available to help protect against malware, such as: Malwarebytes Browser Guard https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ Further information can be found in the Troubleshoot Firefox issues caused by malware article: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware ___________________________________________________________________ If that doesn't fix the issue, try running Firefox in it's Safe Mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode to see if the issue goes away. If it does, it's likely caused by an add-on, so you will need to use trial and error to determine the culprit. Hope this helps.
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FredMcD
  • Top 10 Contributor
4270 solutions 59890 answers

Chosen Solution

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

. '''Whenever you get a message / popup like that;''' <u>'''DO NOT USE ANY OF'''</u> <u>'''THE PROVIDED LINKS'''</u> <u>'''OR ANY PHONE NUMBERS ! !'''</u> Such messages are only '''Spam''' that could lead you to '''Fake Support.''' Not only can they damage or hack your system, they charge you to do so. You can report such a site at; '''[http://www.google.com/safebrowsing/report_phish/ Google Report Phishing Page]''' {web link} which is the same when done while on site by going to '''Help > Report Web Forgery''' '''[http://www.mozilla.org/en-US/legal/fraud-report/ Help us safeguard Mozilla’s trademarks by reporting misuse]''' {web link}
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