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OneDrive files not visible in FireFox

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Hello,

Suddenly when I log into OneDrive I cannot see my files. Another user on this computer has the same problem. I can see uploaded pictures. See attached screen shot. Tried logging in and out of OneDrive, rebooting etc. Nothing helps. Window 7.The only thing I can think of is I tried to create another OneDrive account on the computer, which failed.

There is no problem with other browsers on the same computer or even with FireFox on another computer.

Hello, Suddenly when I log into OneDrive I cannot see my files. Another user on this computer has the same problem. I can see uploaded pictures. See attached screen shot. Tried logging in and out of OneDrive, rebooting etc. Nothing helps. Window 7.The only thing I can think of is I tried to create another OneDrive account on the computer, which failed. There is no problem with other browsers on the same computer or even with FireFox on another computer.
Attached screenshots
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

More Information

FredMcD
  • Top 10 Contributor
4260 solutions 59646 answers

rcboire said

I tried to create another OneDrive account

Check and make sure what account you are accessing.


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration {web link} in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

''rcboire [[#question-1269933|said]]'' <blockquote> I tried to create another OneDrive account </blockquote> Check and make sure what account you are accessing. Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration disabling graphics hardware acceleration]'' {web link} in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
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