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Home page shows empty white squares not web sites

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Hi - this relates to 68.0.2 x64 on W7 x64. For a long time - 3 years or so - my Home page has shown my most visited web sites and these change over time as they should. After an MS update/restart FF now shows a blank home page. (see pic)

Everything else works OK. If I make a new FF profile and use that the home page works as expected. I know I could ditch my current profile and use a new one but I'd like to repair it if possible.

Any suggestions pls?

Thanks!

Hi - this relates to 68.0.2 x64 on W7 x64. For a long time - 3 years or so - my Home page has shown my most visited web sites and these change over time as they should. After an MS update/restart FF now shows a blank home page. (see pic) Everything else works OK. If I make a new FF profile and use that the home page works as expected. I know I could ditch my current profile and use a new one but I'd like to repair it if possible. Any suggestions pls? Thanks!
Attached screenshots

Chosen solution

I'm so glad you got things back to normal again - well done  !

Enjoy the rest of your day.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 68.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0
  • Support URL: https://support.mozilla.org/1/firefox/68.0.2/WINNT/en-US/

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cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157915 answers

Helpful Reply

You can try to clear the storage data for about:newtab

  • /storage/default/about+newtab

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

You can try to clear the storage data for about:newtab */storage/default/about+newtab You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox
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Question owner

Many thanks for that - very interesting to see the folder structure. Unfortunately, no sign of 'about+newtab' under 'storage' - just url like entries - see pic.

So back to the drawing board....

Many thanks for that - very interesting to see the folder structure. Unfortunately, no sign of 'about+newtab' under 'storage' - just url like entries - see pic. So back to the drawing board....
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cor-el
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  • Moderator
17472 solutions 157915 answers

Helpful Reply

Do you get the three dots appear if you hover a tile and open its drop-down menu? Can you pin a website to a tile ? *https://support.mozilla.org/en-US/kb/customize-new-tab-page *https://support.mozilla.org/en-US/kb/hide-or-display-content-new-tab *https://support.mozilla.org/en-US/kb/thumbnails-new-tab-page-missing-how-get-them-back
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Question owner

Thanks for that - v helpful.

Yes, I get the 3 dot menu - see pic - and no, even editing a tile nothing appears in it. see pic

I also did a clean install on a new PC of 63.0 x64 and could not find the 'about+newtab' under 'storage' - perhaps MZ have made changes? (BTW, this was with show hidden & protected files = on in Explorer.

Weird...

Thanks for that - v helpful. Yes, I get the 3 dot menu - see pic - and no, even editing a tile nothing appears in it. see pic I also did a clean install on a new PC of 63.0 x64 and could not find the 'about+newtab' under 'storage' - perhaps MZ have made changes? (BTW, this was with show hidden & protected files = on in Explorer. Weird...
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McCoy
  • Top 10 Contributor
534 solutions 5035 answers

Hello david.matthewson,

Would you try this :

Type in the address bar about:support and press Enter

Scroll all the way down to "Places Database"

And click "Verify Integrity"

Then copy and paste the result here please.



A similar problem was reported (and solved) in this thread :

https://support.mozilla.org/en-US/questions/1234364

Hello david.matthewson, Would you try this : Type in the address bar '''about:support''' and press Enter Scroll all the way down to "Places Database" And click "Verify Integrity" Then copy and paste the result here please. ------------------------------------------------------------------------------------------------<BR> A similar problem was reported (and solved) in this thread : https://support.mozilla.org/en-US/questions/1234364
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Question owner

Thanks - certainly does NOT look good... ;}

Task: checkIntegrity

- Unable to check places.sqlite integrity: Error: Error(s) encountered during statement execution: database disk image is malformed > Task: invalidateCaches - The task queue was cleared by an error in another task. > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: originFrecencyStats - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.

Thanks - certainly does NOT look good... ;} Task: checkIntegrity - Unable to check places.sqlite integrity: Error: Error(s) encountered during statement execution: database disk image is malformed > Task: invalidateCaches - The task queue was cleared by an error in another task. > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: originFrecencyStats - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.
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McCoy
  • Top 10 Contributor
534 solutions 5035 answers

Thank you for posting the results here.

Would you please go to the "about:support" page again and scroll down to "Profile Folder" and click on "Open Folder".

With Firefox closed remove any places.sqlite files in your profile folder (with Firefox closed).

Then restart Firefox.

Firefox should now create a new "places.sqlite" file and recover your data from your backup (fingers crossed .... )

Thank you for posting the results here. Would you please go to the "about:support" page again and scroll down to "Profile Folder" and click on "Open Folder". With Firefox closed remove any '''places.sqlite''' files in your profile folder (with Firefox closed). Then restart Firefox. Firefox should now create a new "places.sqlite" file and recover your data from your backup (fingers crossed .... )
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Question owner

Total genius!

Worked perfectly. Many thanks. So a corrupt sql lite dBase I guess.. I can now manually add 'favorites to the home page as well as it auto adding them itself.

Thank you ~so~ much for all your time & trouble. Hopefully this will also help other chaps...

best wishes

David

Total genius! Worked perfectly. Many thanks. So a corrupt sql lite dBase I guess.. I can now manually add 'favorites to the home page as well as it auto adding them itself. Thank you ~so~ much for all your time & trouble. Hopefully this will also help other chaps... best wishes David
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McCoy
  • Top 10 Contributor
534 solutions 5035 answers

Chosen Solution

I'm so glad you got things back to normal again - well done  !

Enjoy the rest of your day.

I'm so glad you got things back to normal again - well done ! Enjoy the rest of your day.
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Question owner

No, Thank you! - Enjoy too..

No, Thank you! - Enjoy too..
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