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Some images won't load when viewing email via outlook.live.com

Posted

When viewing emails using outlook.live.com, images from some senders will load but other senders just show an image placeholder.

No problem loading images when using Chrome or Internet Explorer.

All the problem senders are added to my Outlook Safe Senders List.

Why are images blocked from some senders but not others?

When viewing emails using outlook.live.com, images from some senders will load but other senders just show an image placeholder. No problem loading images when using Chrome or Internet Explorer. All the problem senders are added to my Outlook Safe Senders List. Why are images blocked from some senders but not others?

Chosen solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Content Blocking. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature:

https://support.mozilla.org/en-US/kb/content-blocking

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FredMcD
  • Top 10 Contributor
4222 solutions 58926 answers

Chosen Solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Content Blocking. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature:

https://support.mozilla.org/en-US/kb/content-blocking

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- One issue that seems more common lately is Firefox's Content Blocking. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: https://support.mozilla.org/en-US/kb/content-blocking
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Question owner

Safe Mode does allow all images to load, so apparently I must Allow All Trackers if I want to see images with my email when using Firefox.

Safe Mode does allow all images to load, so apparently I must Allow All Trackers if I want to see images with my email when using Firefox.
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cor-el
  • Top 10 Contributor
  • Moderator
17413 solutions 157294 answers

Note that the Web Console shows more detail about what content in blocked by Content Blocking.

You can try to create a cookie allow exception for involved domains.

Note that the Web Console shows more detail about what content in blocked by Content Blocking. *"3-bar" menu button or Tools -> Web Developer *https://developer.mozilla.org/en-US/Tools/Web_Console You can try to create a cookie allow exception for involved domains.
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