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Unable to view recent transactions on global.americanexpress.com

Posted

After logging into https://global.americanexpress.com the site always says:

We're sorry, but your transactions are unavailable at this time. Please try again later. We apologize for any inconvenience.

This is not an issue with Chrome or Safari. No content blocking is enabled for this site. Is there some other setting that needs to be adjust to allow these transactions to show?

After logging into https://global.americanexpress.com the site always says: We're sorry, but your transactions are unavailable at this time. Please try again later. We apologize for any inconvenience. This is not an issue with Chrome or Safari. No content blocking is enabled for this site. Is there some other setting that needs to be adjust to allow these transactions to show?

Chosen solution

Thanks, Fred!

It turns out that Firefox was working properly on one of my Macs and the working one didn't have Flash installed. Removed Flash from the other one and problem solved.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 29.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Helpful Reply

Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version 32.0.0.207

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''Separate Security Issue:''' Update your Flash Player or remove it using these links; [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows] {web link} [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac] {web link} '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player '''Version 32.0.0.207 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
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FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
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Chosen Solution

Thanks, Fred!

It turns out that Firefox was working properly on one of my Macs and the working one didn't have Flash installed. Removed Flash from the other one and problem solved.

Thanks, Fred! It turns out that Firefox was working properly on one of my Macs and the working one didn't have Flash installed. Removed Flash from the other one and problem solved.
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FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

That was very good work. Well done. Please flag your last post as Solved Problem as this could help others with the same problem.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' as this could help others with the same problem.
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