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impossible to confirm E-Mail adress via link

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I got the Mail to confirm my E-Mail adresse but there is only an empty blue field with no link in it. So it's impossible for me to confime my E-Mail-adress

I got the Mail to confirm my E-Mail adresse but there is only an empty blue field with no link in it. So it's impossible for me to confime my E-Mail-adress
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  • Shockwave Flash 32.0 r0

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

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McCoy
  • Top 10 Contributor
496 solutions 4558 answers

Hello Strotz,

That must be frustrating ....

Would you try to click on that "empty blue field" where the link is supposed to be and see if that works  ?

I'm asking because it worked for the OP in this thread :

https://support.mozilla.org/en-US/questions/1172737

Hello Strotz, That must be frustrating .... Would you try to click on that "empty blue field" where the link is supposed to be and see if that works ? I'm asking because it worked for the OP in this thread : https://support.mozilla.org/en-US/questions/1172737
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Question owner

Sorry, but it doens't works

Sorry, but it doens't works
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McCoy
  • Top 10 Contributor
496 solutions 4558 answers

Strotz said

Sorry, but it doens't works

Bummer  !

Would you try this please:

Click the Resend email link on the Firefox Sync signup page.

''Strotz [[#answer-1234158|said]]'' <blockquote> Sorry, but it doens't works </blockquote> Bummer ! Would you try this please: Click the '''Resend''' email link on the Firefox Sync signup page.
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Question owner

i already have done this action already several times

i already have done this action already several times
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McCoy
  • Top 10 Contributor
496 solutions 4558 answers

Strotz said

i already have done this action already several times

So sorry - I will now forward this to a Sync developer.

But we're dealing with different time zones, so, you may have to wait a little longer.

If it takes too long; please let me know.

(edit : typo .... )

''Strotz [[#answer-1234164|said]]'' <blockquote> i already have done this action already several times </blockquote> So sorry - I will now forward this to a Sync developer. But we're dealing with different time zones, so, you may have to wait a little longer. If it takes too long; please let me know. (edit : typo .... )

Modified by McCoy

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rfkelly 2 solutions 45 answers

> I will now forward this to a Sync developer.

Hi, that's me.

This sounds like a bug of some sort on our side; we recently saw a possibly-related issue where emails were being sent without the correct confirmation code, ref https://github.com/mozilla/fxa/issues/1650

If you're willing to do so, could you please post a screenshot of the email you receive in order to help debug what's happening here? You can send it as a private message to me if you don't want to post it publicly (I'm not very familiar with this tool, but if I understand correctly, clicking on my username over on the left should take you to the right place to send a private message)

> I will now forward this to a Sync developer. Hi, that's me. This sounds like a bug of some sort on our side; we recently saw a possibly-related issue where emails were being sent without the correct confirmation code, ref https://github.com/mozilla/fxa/issues/1650 If you're willing to do so, could you please post a screenshot of the email you receive in order to help debug what's happening here? You can send it as a private message to me if you don't want to post it publicly (I'm not very familiar with this tool, but if I understand correctly, clicking on my username over on the left should take you to the right place to send a private message)
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rfkelly 2 solutions 45 answers

Please also let us know what email software you're using to receive the email, in case it's a rendering bug of some sort.

Please also let us know what email software you're using to receive the email, in case it's a rendering bug of some sort.
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cor-el
  • Top 10 Contributor
  • Moderator
17347 solutions 156811 answers

What security software do you have?

It is possible that security software is filtering the email and removes the link because it is considered unsafe.

What security software do you have? It is possible that security software is filtering the email and removes the link because it is considered unsafe.
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