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I can't verify my account. Firefox sends me an email to confirm my account, BUT there is no link in the email to click.

  • 5 replies
  • 7 have this problem
  • 1634 views
  • Last reply by FredMcD

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MY Question is simple! Why is there not a link in the dozens of confirmation Emails that Mozilla sends me?

Chosen solution

I have solved the problem I was having that "There was not a link", or button in the email that mozilla was sending me to verify my account. I clicked in the area of the email where the link or button was supposed to be and it worked! ?? I do not know the reason that the button was not there, but I am relieved that the problem is solved. Thanks to the people that tried to help me.

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The email you receive from account@firefox.com should contain a button or a link to confirm sign in. If you only have text email there should be a link or else you would have a big blue button to confirm sign in. I am not able to reproduce your problem though.

From your question I gather you received the email from account@firefox.com, so try to see if either of what I mentioned is available.

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I call for the proper help for you.

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jagan605 and FredMcD, thank you for your help and for escalating this. I am asking the Sync team to see what I can find out. I have see a bug in Nightly a long time ago, however can you please tell me what happens after you ask for another verification email?

If it happens again, please forward me an email example where this is happening to guigs (at) mozilla (dot) com for further investigation.

Again I am sorry for the inconvenience in the meantime while we investigate.

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Chosen Solution

I have solved the problem I was having that "There was not a link", or button in the email that mozilla was sending me to verify my account. I clicked in the area of the email where the link or button was supposed to be and it worked! ?? I do not know the reason that the button was not there, but I am relieved that the problem is solved. Thanks to the people that tried to help me.

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guigs I have been seeing a lot of verification mail complaints of late. Some are for sync.

Johnzid and guigs As to not seeing the link, it could be the link color is the same as the background of the message.