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Firefox may be stuck on restart after an update

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I updated Firefox manually on my Windows 7 computer. The update downloaded quickly and then I clicked on the restart Firefox button. A window came up saying that Firefox was restarting. It's been around 2 hours and nothing has changed. The blue circle is still spinning. My computer is not frozen. I closed down a different program.

I was wondering...

How long should I wait before I decide that it is stuck and will never restart? How should I attempt to shut down Firefox if it is stuck? My first inclination is through Task Manager. After I get Firefox shut down, do I just attempt to restart it as normal?

Thanks for your assistance!

I updated Firefox manually on my Windows 7 computer. The update downloaded quickly and then I clicked on the restart Firefox button. A window came up saying that Firefox was restarting. It's been around 2 hours and nothing has changed. The blue circle is still spinning. My computer is not frozen. I closed down a different program. I was wondering... How long should I wait before I decide that it is stuck and will never restart? How should I attempt to shut down Firefox if it is stuck? My first inclination is through Task Manager. After I get Firefox shut down, do I just attempt to restart it as normal? Thanks for your assistance!
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Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0

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FredMcD
  • Top 10 Contributor
4185 solutions 58421 answers

Yes, use the Task Manager, then

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Yes, use the Task Manager, then [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
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Question owner

Thanks for getting back to me.

I gave up waiting because I wanted my computer back. I closed the window that said Firefox was restarting by clicking on the x in the corner. Firefox was running perfectly fine so I closed it normally. When I opened Firefox back up, a small window popped up indicating it was updating and after about a minute, Firefox started no problem. I meant to update this post that I'd solved it myself, but got side tracked by another issue.

Thanks for getting back to me. I gave up waiting because I wanted my computer back. I closed the window that said Firefox was restarting by clicking on the x in the corner. Firefox was running perfectly fine so I closed it normally. When I opened Firefox back up, a small window popped up indicating it was updating and after about a minute, Firefox started no problem. I meant to update this post that I'd solved it myself, but got side tracked by another issue.
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FredMcD
  • Top 10 Contributor
4185 solutions 58421 answers

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.
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