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How to contact support? slowness problem

Posted

Greetings,

a few day after the last update ( 66.0.5),  my browser began to be really slow to upload web pages, to the point that even internet explorer is faster and more stable.

I've already search in their FAQ and done pretty much everything they suggest ( disable ipv 6, check firewall...) but nothing work. I've even tried the safe mode still nothing. I only don't have pluggin aside from adobe flash player ( up to date) and what mozilla put by himself ( Codec video OpenH264, and a decipher module for widevine content), beyon that i've got only Adblock plus, and avast online security. I'm on windows 10, and when mozilla slow down to the point where he can't even go on google or youtube in less than 2mn real time i usually close the program. When i re-open after half a minute, mozilla tells me that the program is still running, and that he need to close it first. The thing is: usually the program close immediately, and when i check in my task manager i don't see firefox running after closing it. Yet it still tell me that the previous session is still running. even if i wait like a minute. Since the FAQ doesn't help, and that it began a few days after their new version, is there a way to contact them? I'd never though i'd see the day when IE would be better than mozilla honestly. Regards, A'den

Greetings, a few day after the last update ( 66.0.5), my browser began to be really slow to upload web pages, to the point that even internet explorer is faster and more stable. I've already search in their FAQ and done pretty much everything they suggest ( disable ipv 6, check firewall...) but nothing work. I've even tried the safe mode still nothing. I only don't have pluggin aside from adobe flash player ( up to date) and what mozilla put by himself ( Codec video OpenH264, and a decipher module for widevine content), beyon that i've got only Adblock plus, and avast online security. I'm on windows 10, and when mozilla slow down to the point where he can't even go on google or youtube in less than 2mn real time i usually close the program. When i re-open after half a minute, mozilla tells me that the program is still running, and that he need to close it first. The thing is: usually the program close immediately, and when i check in my task manager i don't see firefox running after closing it. Yet it still tell me that the previous session is still running. even if i wait like a minute. Since the FAQ doesn't help, and that it began a few days after their new version, is there a way to contact them? I'd never though i'd see the day when IE would be better than mozilla honestly. Regards, A'den

Chosen solution

Windows Defender is good (make sure you keep Windows fully up to date) and just run a scan once a month with malwarebytes (www.malwarebytes.com). Avast is worse than nothing

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 66.0.5
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0
  • Support URL: https://support.mozilla.org/1/firefox/66.0.5/WINNT/fr/

Extensions

  • Adblock Plus - bloqueur de publicités gratuit 3.5.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Avast Online Security 19.1.212 (wrc@avast.com)
  • hotfix-update-xpi-intermediate 1.0.3 (hotfix-update-xpi-intermediate@mozilla.com)
  • Qwant 5.0.1 (qwantcomforfirefox@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 770
  • adapterDescription2:
  • adapterDeviceID: 0x1184
  • adapterDeviceID2:
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumd.dll
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • contentUsesTiling: False
  • crashGuards: [{u'prefName': u'gfx.crash-guard.status.wmfvpxvideo', u'type': u'wmfvpxvideo'}]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17763.168
  • driverDate: 3-17-2019
  • driverDate2:
  • driverVersion: 25.21.14.1967
  • driverVersion2:
  • failures: [u'[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'CP+[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'CP+[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'CP+[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • indices: [0, 1, 2, 3, 4, 5]
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • lowEndMachine: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 770 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.eff6bfdb1db9)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008de5) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 770 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008de5) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

P.S: hotmail don't even work with firefox, i can't even log off for the hotmail menu doesn't even appear properly. Work on other browser. I didn't see a version of mozilla so broke down!

P.S: hotmail don't even work with firefox, i can't even log off for the hotmail menu doesn't even appear properly. Work on other browser. I didn't see a version of mozilla so broke down!
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cor-el
  • Top 10 Contributor
  • Moderator
17340 solutions 156761 answers

It is possible that your firewall or other security software blocks or restricts Firefox without informing you, possibly after detecting changes (update) to the Firefox application. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access for Firefox and the plugin-container process and the updater process.

See:

It is possible that your firewall or other security software blocks or restricts Firefox without informing you, possibly after detecting changes (update) to the Firefox application. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/en-US/kb/server-not-found-connection-problem *https://support.mozilla.org/en-US/kb/Firewalls *https://support.mozilla.org/en-US/kb/fix-problems-connecting-websites-after-updating
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Question owner

Sorry for the late answer, i'm quite busy this days. As i said, i've already check all of this, and tried everything. Didn't work. Now i'm on 67.0 (64 bit). But the problem remain. I've already re-allowed firefox manually in my firewall, even make enxception with my antivirus. But still the problem remain. I noticed for the previous version that when my anti-virus is outdated, it worsen the problem ( no his database, the program in itself, he's supposed to ask me first before downloading.) But now he's on date, the version of firefox has changed, i followed those article to the letter already. And still, google map is sloooow as hell and many other web page too. And i'm on a network with 70Mb/s in download. Wich is quite good already, and only Mozilla is so slow. as i said, even explorer is faster as this point. And that browser is known to be coded like crap and to be quite forsaken by windows... The problem and bugg i've said in my previous comment still happen. even if it tend to stabilised after the first 10 mn after lauching firefox, it's still horribly slow.

Sorry for the late answer, i'm quite busy this days. As i said, i've already check all of this, and tried everything. Didn't work. Now i'm on 67.0 (64 bit). But the problem remain. I've already re-allowed firefox manually in my firewall, even make enxception with my antivirus. But still the problem remain. I noticed for the previous version that when my anti-virus is outdated, it worsen the problem ( no his database, the program in itself, he's supposed to ask me first before downloading.) But now he's on date, the version of firefox has changed, i followed those article to the letter already. And still, google map is sloooow as hell and many other web page too. And i'm on a network with 70Mb/s in download. Wich is quite good already, and only Mozilla is so slow. as i said, even explorer is faster as this point. And that browser is known to be coded like crap and to be quite forsaken by windows... The problem and bugg i've said in my previous comment still happen. even if it tend to stabilised after the first 10 mn after lauching firefox, it's still horribly slow.
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Question owner

If this continue i'll have to forsake mozilla for good, and use another browser, but i don't wand to use chrome, too willing to put its nose where it shouldn't.

If this continue i'll have to forsake mozilla for good, and use another browser, but i don't wand to use chrome, too willing to put its nose where it shouldn't.
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Tyler Downer
  • Top 25 Contributor
  • Moderator
1525 solutions 10618 answers

Please update to Firefox 67 (Update Firefox to the latest release) and then refresh Firefox (Refresh Firefox - reset add-ons and settings). Does that help?

Please update to Firefox 67 ([[Update Firefox to the latest release]]) and then refresh Firefox ([[Refresh Firefox - reset add-ons and settings]]). Does that help?
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Question owner

Unfortunately no. I want to point out the fact i said i already were on firefox 67. So no need to update anything. I've done the full reset procedure. And nope, firefox still slow to close in the process tab, to the point that when a close it to relaunch it it give me a message saying that he need to close the previous process and ask me to confirm ( cf first message...). And i needed a full minute to load the adblock website page. JUST the website page.

I noticed one thing however, don't know if it's related or not: first firefox don't stop telling me that i need to update shockwave flash, but when i click on the update button it give me the exact same version 32.0.r0 , wich seem to be the latest. And second: there's two plug-in, provided by firefox, i never seen before the 66.0.5: Codec Video Open H264 by Cisco System Inc. And: decipher module of Widevine content by Google inc. ( since i'm french i'm translating it from the french name so there may be some little difference in english. Shouldn't be too much different though.) As i said, i discovered those plug-in with the 66.0.5 version, wich is were my trouble begin if you read above. Also a nearly don't use google anymore. I use Qwant ( french navigator). So i don't know if that google plug-in is a necessity. Especially when we know their tendencies to snuff in all of your pockets... Another thing i didn't mention, i always use private mode. but since private were working perfectly fine before the 66.0.5 version, i didn't saw any reason to specify that point either.

When looking at the problem it's as if firefox can't access the website servor, or has trouble with the dns. Even though it don't gave me a specific message error. And again, the firefox.exe stay at least 1 mn running after i've closed the program. He slow to launch, after some mn it stabilised but it's still slow to load webpage and upon closing it, it is still slow. and it's the only browser i have trouble with, so unless you'll tell me there's virus that target Firefox SPECIFICALLY, i do think the problem is with firefox in itself. For before those bugg, i didn't change a thing on my computer, i didn't remove any program, or installed new ones. the only thing i notices is that avast needed an update from the yesterday of the maj of firefox to 66.0.5, wich has been made, and reduced the problem. Just reduced. And since i made firefox.exe an exception for avast. so it don't do anything to it.

Unfortunately no. I want to point out the fact i said i already were on firefox 67. So no need to update anything. I've done the full reset procedure. And nope, firefox still slow to close in the process tab, to the point that when a close it to relaunch it it give me a message saying that he need to close the previous process and ask me to confirm ( cf first message...). And i needed a full minute to load the adblock website page. JUST the website page. I noticed one thing however, don't know if it's related or not: first firefox don't stop telling me that i need to update shockwave flash, but when i click on the update button it give me the exact same version 32.0.r0 , wich seem to be the latest. And second: there's two plug-in, provided by firefox, i never seen before the 66.0.5: Codec Video Open H264 by Cisco System Inc. And: decipher module of Widevine content by Google inc. ( since i'm french i'm translating it from the french name so there may be some little difference in english. Shouldn't be too much different though.) As i said, i discovered those plug-in with the 66.0.5 version, wich is were my trouble begin if you read above. Also a nearly don't use google anymore. I use Qwant ( french navigator). So i don't know if that google plug-in is a necessity. Especially when we know their tendencies to snuff in all of your pockets... Another thing i didn't mention, i always use private mode. but since private were working perfectly fine before the 66.0.5 version, i didn't saw any reason to specify that point either. When looking at the problem it's as if firefox can't access the website servor, or has trouble with the dns. Even though it don't gave me a specific message error. And again, the firefox.exe stay at least 1 mn running after i've closed the program. He slow to launch, after some mn it stabilised but it's still slow to load webpage and upon closing it, it is still slow. and it's the only browser i have trouble with, so unless you'll tell me there's virus that target Firefox SPECIFICALLY, i do think the problem is with firefox in itself. For before those bugg, i didn't change a thing on my computer, i didn't remove any program, or installed new ones. the only thing i notices is that avast needed an update from the yesterday of the maj of firefox to 66.0.5, wich has been made, and reduced the problem. Just reduced. And since i made firefox.exe an exception for avast. so it don't do anything to it.
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Okay found another thing, i'm trying right now to access "leboncoin" website and i've got a little message at the bottom, "Etablissement d'une liaison TLS avec js.datadome.com" I've let the french original message so you could translate correctly by yourself. Firefox is looping on that step to connect fully on the website

Okay found another thing, i'm trying right now to access "leboncoin" website and i've got a little message at the bottom, "Etablissement d'une liaison TLS avec js.datadome.com" I've let the french original message so you could translate correctly by yourself. Firefox is looping on that step to connect fully on the website
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Tyler Downer
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Can you try fully uninstalling Avast? Note that you don't need it anyway, the built in Windows Defender is far better than Avast anyway.

Can you try fully uninstalling Avast? Note that you don't need it anyway, the built in Windows Defender is far better than Avast anyway.
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wow, took him only 2 mn to past that step.

wow, took him only 2 mn to past that step.
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i dont really now about that, many informatician consider windows defender to be quite ineffecient. Not that they see avast with better opinion but...i trust more avast that windows defender, i'll try however.

i dont really now about that, many informatician consider windows defender to be quite ineffecient. Not that they see avast with better opinion but...i trust more avast that windows defender, i'll try however.
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Tyler Downer
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Windows Defender is good (make sure you keep Windows fully up to date) and just run a scan once a month with malwarebytes (www.malwarebytes.com). Avast is worse than nothing

Windows Defender is good (make sure you keep Windows fully up to date) and just run a scan once a month with malwarebytes (www.malwarebytes.com). Avast is worse than nothing
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Well, seem that he was slowing down mozilla, strange, didn't had any trouble with Avast before, and i used it for years. Plus, why only firefox? i have two other browser ( the default explorer, and another one of my choosing as an emergency browser.) and both were working perfectly fine.

Well, seem that he was slowing down mozilla, strange, didn't had any trouble with Avast before, and i used it for years. Plus, why only firefox? i have two other browser ( the default explorer, and another one of my choosing as an emergency browser.) and both were working perfectly fine.
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Tyler Downer
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Avast does all sorts of terrible things to slow down programs, and the things it does actually place your computer at risk. That's why it's best to avoid it.

Avast does all sorts of terrible things to slow down programs, and the things it does actually place your computer at risk. That's why it's best to avoid it.
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well i had to reinstall avast once or twice yes, but that solved any problem i had with it, and i've used for 6 years without major problem. Didn't had problem with trojan or the like. ( true that i don't really go on strange website either, that help a little.)

well i had to reinstall avast once or twice yes, but that solved any problem i had with it, and i've used for 6 years without major problem. Didn't had problem with trojan or the like. ( true that i don't really go on strange website either, that help a little.)
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