Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not run since it says I will have to close it first. Further I am unable to set my homepage settings to the required one by me.

more options

My homepage switched to a website I do not wish. I am unable to get my desired homepage back by using the menu. Later on Mozilla won't even run. he message I get that it should be closed first. Whilst the program is closed.

My homepage switched to a website I do not wish. I am unable to get my desired homepage back by using the menu. Later on Mozilla won't even run. he message I get that it should be closed first. Whilst the program is closed.

Chosen solution

For SEARCHQU See these posts:

Go to control panel and remove iLivid toolbar afterwards you can change your homepage in firefox

Check and tell if its working.

Read this answer in context 👍 0

All Replies (12)

more options

Your User Agent shows that you have Ask Toolbar installed. Ask Toolbar has been causing many problems in the Firefox 3.6.13+ versions. So Remove/Uninstall that extension.

-> click Firefox button and click Exit

There are a couple of places to check for the Ask toolbar:

-> Check the Windows Control Panel for the Ask Toolbar -

-> Start Firefox in Safe Mode (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes)

-> Check your list of extensions, you may be able to uninstall it from there -

-> Removing a Search Engine -

-> Now to Open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the URL of a website to open a website. When you see a warning, you can confirm that you want to access that page.

  • Preferences that have been modified are shown as bold(user set).
  • Preferences can be Reset to the default or changed via the right-click context menu.

-> In the Filter bar at to top of the about:config page, type keyword.URL to isolate that single entry.

-> In the Filter bar at the top again, remove "keyword.URL" and then copy/paste browser.startup.homepage

  • right-click it and choose Reset from the menu.

-> In the Filter bar at the top again, remove browser.startup.homepage and then copy/paste browser.search.selectedEngine

  • right-click it and choose Reset from the menu.

-> In the Filter bar at the top again, type ask.com. This will show the remaining ask.com related preferences.

  • Reset all ask.com related Preferences to their Default values.

-> Close the tab and then Restart Firefox.

Check and tell if its working.

Modified by Hasan

more options

Thanks for your reaction. The link provided for removing a search engine does not run. How to proceed? I have my home[age starting with searchqu/406. Obviously this is the problem.

more options

The link does work, try again by Disconnecting your Internet Connection OR Restarting your System.

Perform all the steps suggested in my previous post. Check and tell if its working.

more options

Many thanks again. I'm unsure where tp paste the http://www.google.com/search?q into and how to do copy link location.

more options

In the Filter bar at to top of the about:config page, type keyword.URL to isolate that single entry.

  • Right click it and choose Modify -> Delete whatever text was written in this textfield and type http://www.google.com/search?q= in its place, and then click OK.

i modified it so you don't need to do Copy Link location. See now..

Modified by Hasan

more options

Hello again. I am unable to find browser.search.selectedEngine. The only one I can find is services.sync.prefs.sync.browser.search.selectedEngine.

more options

if you find any Preference in which ask.com or searchqu is mentioned, click Reset to restore their default values.

more options

I did so. However the issue is not solved unforunately. Many thanks anyway for your time and effort.

more options

Chosen Solution

For SEARCHQU See these posts:

Go to control panel and remove iLivid toolbar afterwards you can change your homepage in firefox

Check and tell if its working.

more options

Many thanks! I succeeded to delete the iLivid toolbar. After that it is possible to install your favorite homepage again in the usual way by the menu of firefox!

more options

To help other users find solutions, please return to this Thread and Sign-in to the forum with your Username and Password:

click on "Solved It" next to the reply ABOVE that BEST solved your question

DO NOT click "Solved It" next to this reply

more options

I did so. Hopefully others will be ab le to solve this issue too. Your first solution was also helpful. Many,many thanks and have a good weekend!

Muziektriumph1