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I keep getting this whenI type something in the search bar using google search https://go.trafficrouter.io/?

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https://go.trafficrouter.io/? i get this every time i try to use the google search what is it and how do i remove it. why Am I getting this? i have changed my searh engine thinking that was it

https://go.trafficrouter.io/? i get this every time i try to use the google search what is it and how do i remove it. why Am I getting this? i have changed my searh engine thinking that was it

Chosen solution

So you refreshed Firefox, and things were working, then they stopped working? Did you change anything, install any software, change any settings?

Is this only happening when you try to log into comcast? Or is it every website you visit?

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

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Question owner

should i cont act comcast/

should i cont act comcast/
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Tyler Downer
  • Top 25 Contributor
  • Moderator
1503 solutions 10451 answers

Chosen Solution

So you refreshed Firefox, and things were working, then they stopped working? Did you change anything, install any software, change any settings?

Is this only happening when you try to log into comcast? Or is it every website you visit?

So you refreshed Firefox, and things were working, then they stopped working? Did you change anything, install any software, change any settings? Is this only happening when you try to log into comcast? Or is it every website you visit?
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Question owner

no and chrome as well

no and chrome as well
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Question owner

just comcast

just comcast
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Question owner

I contacted comcast' its odd sometime it works some time it does not

I contacted comcast' its odd sometime it works some time it does not
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Question owner

i just want to thank you for your help in this. i found some add ons that stop re direct i also contacted comcast about the matter. you were very help ful thank you again

i just want to thank you for your help in this. i found some add ons that stop re direct i also contacted comcast about the matter. you were very help ful thank you again
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Question owner

I have another problem at the top of the options page i get this:YOUR ORIGINATION HAS DISABLED THE ABILITY TO CHANGE SOME OPTIONS. I JUST REFRESH FIREFOX HAVE NO ADD ON YET OR CON FIGURED THE OPTIONS PAGE WHAT DOES THIS MEA WHAT ORIGINATION>?

I have another problem at the top of the options page i get this:YOUR ORIGINATION HAS DISABLED THE ABILITY TO CHANGE SOME OPTIONS. I JUST REFRESH FIREFOX HAVE NO ADD ON YET OR CON FIGURED THE OPTIONS PAGE WHAT DOES THIS MEA WHAT ORIGINATION>?
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Question owner

I SEE MT BE HAVING MULTIPLE PROBLEMS WITH Firefox I EVEN UNINSTALLED MY ANTI VIRUS I DO NOT UNDERSTAND WHATS HAPPENING

I SEE MT BE HAVING MULTIPLE PROBLEMS WITH Firefox I EVEN UNINSTALLED MY ANTI VIRUS I DO NOT UNDERSTAND WHATS HAPPENING
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Question owner

now I have another problem in options i get this your origination HAS DISBLED THETHE ABILITY TO CHANGE SOME OPTIONS

now I have another problem in options i get this your origination HAS DISBLED THETHE ABILITY TO CHANGE SOME OPTIONS
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jscher2000
  • Top 10 Contributor
8313 solutions 68040 answers

Hi mdm54, that message can be caused by "policies" being set for your Firefox. As you are probably not using a computer managed by an IT department, the sudden appearance of these policies is suspicious.

I'm not sure of the quickest way to track those down, but as a starting point, please check for a folder named distribution in your Firefox program folder. This folder doesn't come with Firefox, but can be used to apply restrictions to Firefox. It would be either:

  • C:\Program Files\Mozilla Firefox\distribution
  • C:\Program Files (x86)\Mozilla Firefox\distribution

If you find that folder, check inside for a file named policies.json or whatever else might be in there.

Hi mdm54, that message can be caused by "policies" being set for your Firefox. As you are probably not using a computer managed by an IT department, the sudden appearance of these policies is suspicious. I'm not sure of the quickest way to track those down, but as a starting point, please check for a folder named '''distribution''' in your Firefox program folder. This folder doesn't come with Firefox, but can be used to apply restrictions to Firefox. It would be either: * C:\Program Files\Mozilla Firefox\''distribution'' * C:\Program Files (x86)\Mozilla Firefox\''distribution'' If you find that folder, check inside for a file named '''policies.json''' or whatever else might be in there.
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Question owner

I am using a computer and onece i find that policies jso what do i do with it do i delete it

I am using a computer and onece i find that policies jso what do i do with it do i delete it
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Question owner

not not y an IT

so what dop i do if  i see thtat  do  i delte it
not not y an IT so what dop i do if i see thtat do i delte it
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Question owner

i se nothing that say distribution

i se nothing that say distribution
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Question owner

awe yes i do see itdependentlibs.list

awe yes i do see itdependentlibs.list
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jscher2000
  • Top 10 Contributor
8313 solutions 68040 answers

Okay, you do not have that folder. I don't know where the registry keys for Firefox policies are. Another support volunteer might know.

Okay, you do not have that folder. I don't know where the registry keys for Firefox policies are. Another support volunteer might know.
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Question owner

tried to delete it but could not get back to you i had to put it back into firefox

tried to delete it but could not get back to you i had to put it back into firefox
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Question owner

yes i have it i didnt see it at first

yes i have it i didnt see it at first
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Question owner

no distribution file in there no no policies file either

no distribution file in there no no policies file either
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Question owner

no where do i see distrabution in the firefox program files

no where do i see distrabution in the firefox program files
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Question owner

every thing works i just do not know what organization they mean

i am not in  ny organization tried delete ing some add on and still it says it
every thing works i just do not know what organization they mean i am not in ny organization tried delete ing some add on and still it says it
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