X
Tap here to go to the mobile version of the site.
Scheduled maintenance: Monday, March 30, between 3:30pm and 5:30pm UTC. This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn’t solve your issue and you want to ask a question, we have our support community waiting to help you at @firefox on Twitter

Support Forum

Firefox does not open after downoaded in winows 10

Posted

After I downloaded in my laptop with windows 10. Firefox does not open when I'll do a double click. I found a section in the community but it always make a recommendations as thinking the app is opened!

After I downloaded in my laptop with windows 10. Firefox does not open when I'll do a double click. I found a section in the community but it always make a recommendations as thinking the app is opened!

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134

More Information

FredMcD
  • Top 10 Contributor
4385 solutions 61564 answers

You are talking about the desktop or the quick launch?

Right-click and select Open. Any problem?

You are talking about the desktop or the quick launch? Right-click and select '''Open.''' Any problem?

Question owner

Yes, I'm talking about desktop. I did that you recommend to me and nothing happens!

Yes, I'm talking about desktop. I did that you recommend to me and nothing happens!
FredMcD
  • Top 10 Contributor
4385 solutions 61564 answers

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
FredMcD
  • Top 10 Contributor
4385 solutions 61564 answers

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Question owner

in the section: Configuring Windows 10 Firewall, step 4 The Remove bouton does not be able after I click to select the Firefox program.

in the section: Configuring Windows 10 Firewall, step 4 The Remove bouton does not be able after I click to select the Firefox program.