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Lost bookmarks after password reset

Posted

Hello,

I have reset my account password after reinstalling my PC, and no wear was mentioned that all the information will be erased. Will it be possible to recover at lease the bookmarks that was saved.

Hello, I have reset my account password after reinstalling my PC, and no wear was mentioned that all the information will be erased. Will it be possible to recover at lease the bookmarks that was saved.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

the-edmeister
  • Top 25 Contributor
  • Moderator
5399 solutions 40149 answers

Helpful Reply

Are you referring to the Password for your Firefox Account?

If so, see the screenshot of the warning message that appears when a user goes to reset their Firefox Account password. Clearly states that browsing data will be deleted from the Sync server. Sorry.

Are you referring to the Password for your Firefox Account? If so, see the screenshot of the warning message that appears when a user goes to reset their Firefox Account password. Clearly states that browsing data will be deleted from the Sync server. Sorry.

Modified by the-edmeister

FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

Only the data on the servers is removed. Any data on your other synced devices are unaffected.

Only the data on the servers is removed. Any data on your other synced devices are unaffected.
jscher2000
  • Top 10 Contributor
8695 solutions 71066 answers

Helpful Reply

Hi pdragoev, did you use the Windows 10 Refresh/Reset feature? It often moves your old data into a temporary folder named

C:\Windows.old

If you find that:

Set Windows to show hidden files and folders:

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Then explore up this path:

C:\Windows.old\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles

Anything there?

Windows may delete this folder after 28 days, so take some time to rescue out any other program data you might need.

Hi pdragoev, did you use the Windows 10 Refresh/Reset feature? It often moves your old data into a temporary folder named C:\Windows.old ''If you find that:'' Set Windows to show hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files Then explore up this path: C:\Windows.old\Users\''your-user-name''\AppData\Roaming\Mozilla\Firefox\Profiles Anything there? Windows may delete this folder after 28 days, so take some time to rescue out any other program data you might need.
cor-el
  • Top 10 Contributor
  • Moderator
17476 solutions 157949 answers

Note that Sync isn't meant to be used as a backup, but is merely meant to Sync personal data between other connected devices. A password reset of the Sync account will always wipe all data stored on the Sync server because an internal key derived from the original password is used to encrypt and decrypt data stored on the Sync server. There is currently a recovery key available to allow access in case you do not remember the password or otherwise can't access the Sync account, but you would have to store this key as well in a safe place.

Best is to backup data that you value locally in a safe place.

Note that Sync isn't meant to be used as a backup, but is merely meant to Sync personal data between other connected devices. A password reset of the Sync account will always wipe all data stored on the Sync server because an internal key derived from the original password is used to encrypt and decrypt data stored on the Sync server. There is currently a recovery key available to allow access in case you do not remember the password or otherwise can't access the Sync account, but you would have to store this key as well in a safe place. Best is to backup data that you value locally in a safe place. *https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile