Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmarks deleted after password recovery and no key

  • 4 replies
  • 1 has this problem
  • 11 views
  • Last reply by cor-el

more options

Bookmarks deleted after password recovery for Firefox login.

there was no warning or i might have missed it that if i reset my password, i will lose all my bookmarks.

IS there a way to recover these bookmarks now ?

Thank you Z

All Replies (4)

more options

Hi Z, do you still have your original Firefox installation, or did you lose your Firefox installation and have to set up from scratch?

Normally, if you still have your Firefox installation, you can try one of these:

(A) Try restoring one of Firefox's automatic bookmark backup files. See: Restore bookmarks from backup or move them to another computer.

(B) Check for a different profile. See: Recover lost or missing Bookmarks.

If you ran a Windows 10 Refresh, Windows may have saved your old Firefox data in a temporary folder named

C:\Windows.old

If you find a folder with that name, we can guide you in rescuing important files from it. Let us know.

Helpful?

more options

Hello jscher2000,

I was trying out windows 11 and went back to windows 10 with a fresh install. The reason I didn't save any bookmarks is because I have Firefox syncing my links saved all the time. I was 100% dependant on this account. Thank you sir. Z

Helpful?

more options

Hi Z, I don't have a solution in that case.

When Firefox uploads Sync data to the cloud, it is encrypted with your current Firefox Account password. If you change the password without providing a recovery key, the previous data becomes useless -- it cannot be decrypted without the old password -- so it is discarded. (See: I've lost my Firefox Sync account information - What to do)

Maybe someone else has an idea.

Helpful?

more options

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.