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Can't save changes on tvguide.com

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I know this may be too specific a problem, but for about the last year I have been unable to make and save any changes to my favorites selection on TVGuide.com. When I try to add a channel, it at first shows up, but if I simply refresh the page the new favorites disappear again.

I have all cookies associated with tvguide set to ALLOW always, even the one for akamaihd.net web site, but nothing is working. There are now 2 new channels I want to add to my favorites but can't.

Anybody have any suggestions? (I have deleted all the cookies, through Firefox options, and had them recreated, but still no good.)

I know this may be too specific a problem, but for about the last year I have been unable to make and save any changes to my favorites selection on TVGuide.com. When I try to add a channel, it at first shows up, but if I simply refresh the page the new favorites disappear again. I have all cookies associated with tvguide set to ALLOW always, even the one for akamaihd.net web site, but nothing is working. There are now 2 new channels I want to add to my favorites but can't. Anybody have any suggestions? (I have deleted all the cookies, through Firefox options, and had them recreated, but still no good.)

Chosen solution

Try this first, https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any settings.


Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

FredMcD
  • Top 10 Contributor
4118 solutions 57487 answers

Let's start with: https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Let's start with: https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save '''Note:''' Some software, '''like''' Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.
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Question owner

No, I am not having problems saving Firefox preferences. This is a problem saving preferences for the one web site TVGuide.com, which I assume is stored in cookies, but maybe somewhere else?

Anyway, I disabled all of my add-ons and tried again -- very painful as TVGuide started playing ads that I didn't really know how to stop. (My AdBlock Pro normally does that.)

Anyway, still no luck -- added "favorites" again did not show up after refreshing the page.

No, I am not having problems saving Firefox preferences. This is a problem saving preferences for the one web site TVGuide.com, which I ''assume'' is stored in cookies, but maybe somewhere else? Anyway, I disabled all of my add-ons and tried again -- very painful as TVGuide started playing ads that I didn't really know how to stop. (My AdBlock Pro normally does that.) Anyway, still no luck -- added "favorites" again did not show up after refreshing the page.
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FredMcD
  • Top 10 Contributor
4118 solutions 57487 answers

I found that TVGuide stores some data in cookies on your system, and some on their services.


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

I found that TVGuide stores some data in cookies on your system, and some on their services. ----------- Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
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WestEnd
  • Top 10 Contributor
60 solutions 5196 answers

Have you looked at their FAQ site as well? Also if your not logged into you account those settings also won't save either.

Have you looked at their FAQ site as well? Also if your not logged into you account those settings also won't save either.
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Question owner

First, I apologize if I don't make myself clear. I tend to ignore points that I consider obvious, such as being logged into my account on TVGuide.com. After all, if you're not logged in you don't HAVE favorites, now do you?

Anyway, I don't know if I can describe everything I've tried, but basically it has been combinations of FredMcD's reply - I've started in "safe mode", I've cleared my cache and cookies, I've "reset" Firefox, started in safe mode after reset, oh, and disabled the hardware acceleration -- still no luck. Extremely frustrating.

Guess the next thing I'll try is to uninstall Firefox completely, manually ensure all folders and files associated with FF are deleted from the hard drive, reboot, and download and start all over from scratch. SIGH

First, I apologize if I don't make myself clear. I tend to ignore points that I consider obvious, such as being logged into my account on TVGuide.com. After all, if you're not logged in you don't HAVE favorites, now do you? Anyway, I don't know if I can describe everything I've tried, but basically it has been combinations of '''FredMcD's''' reply - I've started in "safe mode", I've cleared my cache and cookies, I've "reset" Firefox, started in safe mode after reset, oh, and disabled the hardware acceleration -- still no luck. Extremely frustrating. Guess the next thing I'll try is to uninstall Firefox completely, manually ensure all folders and files associated with FF are deleted from the hard drive, reboot, and download and start all over from scratch. '''SIGH'''
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FredMcD
  • Top 10 Contributor
4118 solutions 57487 answers

Chosen Solution

Try this first, https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any settings.


Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Try this first, https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right-click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any settings. ---------------- Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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Question owner

I love you, FredMcD. Apparently doing the "remove a single web site from history" did the trick. Strange that "clearing history" didn't do it, but whatever, I now have my two new "favorites" coming up every time.

I _did_ do one other thing that I hadn't tried before, but I doubt that it was the problem. After adding my two favorites, I signed out of the account and then signed back in, but I'm convinced it was your suggestion that really did the trick.

Have a beer on me. :-)

I love you, '''FredMcD'''. Apparently doing the "remove a single web site from history" did the trick. Strange that "clearing history" didn't do it, but whatever, I now have my two new "favorites" coming up every time. I _did_ do one other thing that I hadn't tried before, but I doubt that it was the problem. After adding my two favorites, I signed out of the account and then signed back in, but I'm convinced it was your suggestion that really did the trick. Have a beer on me. :-)
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FredMcD
  • Top 10 Contributor
4118 solutions 57487 answers

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.
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