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I want to know what happens to the feedback we provide via Firefox Input

Posted

Hi It feels like the feedback system for Firefox is not working as well as it should. If you go to the Firefox menu and click Help > Submit Feedback... you get sent to a ridiculous, infantile page with a happy smiling face and a sad frowning face that is apparently run by an organisation external to Mozilla. This, I feel, reflects really badly on your otherwise admirable organisation. What happened to the old days of a proper in-house, publicly visible user feedback system?

If you decide to pass through the ridiculously binary and simplistic smiley face page and submit your feedback anyway, it just disappears into the ether. There seems to be no follow-up, no URL where your feedback can be viewed and tracked, no response and no accountability, as you would with Bugzilla or UserVoice.

I think the least that you owe your users who take time out to make suggestions and provide feedback, is to allow their feedback to be trackable and viewable. Ideally some kind of response.

Users who want to improve the product, but who don't have a specific *bug report* to file need a better way of doing this. Otherwise they may stop bothering to provide feedback.

Thank you for listening.

Hi It feels like the feedback system for Firefox is not working as well as it should. If you go to the Firefox menu and click Help > Submit Feedback... you get sent to a ridiculous, infantile page with a happy smiling face and a sad frowning face that is apparently run by an organisation external to Mozilla. This, I feel, reflects really badly on your otherwise admirable organisation. What happened to the old days of a proper in-house, publicly visible user feedback system? If you decide to pass through the ridiculously binary and simplistic smiley face page and submit your feedback anyway, it just disappears into the ether. There seems to be no follow-up, no URL where your feedback can be viewed and tracked, no response and no accountability, as you would with Bugzilla or UserVoice. I think the least that you owe your users who take time out to make suggestions and provide feedback, is to allow their feedback to be trackable and viewable. Ideally some kind of response. Users who want to improve the product, but who don't have a specific *bug report* to file need a better way of doing this. Otherwise they may stop bothering to provide feedback. Thank you for listening.

Chosen solution

Unfortunately, Input (which is managed by Mozilla) receives millions of pieces of feedback a year, which means there is no way that we can respond to each piece of feedback.

If you have something specific you want to report on a Mozilla product (either a bug or an enhancement) than I'd suggest you use Bugzilla. Also, make sure you're enrolled in shield studies, which will give you more opportunities for direct feedback.

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

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Tyler Downer
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1528 solutions 10652 answers

Chosen Solution

Unfortunately, Input (which is managed by Mozilla) receives millions of pieces of feedback a year, which means there is no way that we can respond to each piece of feedback.

If you have something specific you want to report on a Mozilla product (either a bug or an enhancement) than I'd suggest you use Bugzilla. Also, make sure you're enrolled in shield studies, which will give you more opportunities for direct feedback.

Unfortunately, Input (which is managed by Mozilla) receives millions of pieces of feedback a year, which means there is no way that we can respond to each piece of feedback. If you have something specific you want to report on a Mozilla product (either a bug or an enhancement) than I'd suggest you use Bugzilla. Also, make sure you're enrolled in shield studies, which will give you more opportunities for direct feedback.
sfbillm 0 solutions 4 answers

Unfortunately, Input (which is managed by Mozilla) receives millions of pieces of feedback a year, which means there is no way that we can respond to each piece of feedback. I understand that. But why can't the feedback be viewed? There is a caution that the feedback is 'public' so don't post any sensitive personal information, but apparently it is not.

''Unfortunately, Input (which is managed by Mozilla) receives millions of pieces of feedback a year, which means there is no way that we can respond to each piece of feedback.'' I understand that. But why can't the feedback be viewed? There is a caution that the feedback is 'public' so don't post any sensitive personal information, but apparently it is not.