Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When searching for tickets on Ticketmaster, Firefox hangs...

  • 6 replies
  • 1 has this problem
  • 16 views
  • Last reply by pwrobinson

more options

NEVER can consummate a Ticketmaster purchase.. Always receive a "transferring data from..." error message. Browser hangs up at "Checkout"... Must use "Control-Alt-Delete" to exit Browser through MS "Task Manager"...

Use Duck-Duck-Go as search engine.

NEVER can consummate a Ticketmaster purchase.. Always receive a "transferring data from..." error message. Browser hangs up at "Checkout"... Must use "Control-Alt-Delete" to exit Browser through MS "Task Manager"... Use Duck-Duck-Go as search engine.

All Replies (6)

more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

more options

Could the conflict possibly be between TickeMaster and Duck-Duck-Go?

more options

Disable the duck and see what happens.

more options

Well, I made to TicketMaster check-out, but then the browser "froze" (or hung) up again and I was forced to use Task Manager to shut the program down again... Convinced TM is harvest additional info on me, on top of charging outrageously high ticket prices and assorted nose-bleed expensive fees.... I have no trouble with TicketFly, Stub Hub (a reseller, too), etc... Kind of annoying..

more options

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 65.0.2 February 28, 2019

more options

yes.. Firefox is "up to date".