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cannot reply to emails in outlook, and other things

  • 6 replies
  • 2 have this problem
  • 22 views
  • Last reply by rohmer

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For about a month, when I reply to an email, I get an error saying "the senders message cannot be displayed" then it disappears and I get another message saying it will be attached to the reply. When I click on Send, I get another error saying it cannot be sent at this time, try again later. Also, sometimes I click on a folder like deleted emails and I get a message saying the folder is empty or it cannot display anything again and to try later.

I have refreshed Firefox, and have disabled add ons and cleared the cache and history. I also launched Firefox with a different profile. I also tried to run the profile manager but when I start the command it just opens up another browser window.

Outlook works fine in Edge.

All Replies (6)

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Recommond one to use IE or Edge when using Outlook. firefox has had issues when using outlook.

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Thanks for the information - I figured as much

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We haven't seen any common issues in Outlook. I have just tested it using my hotmail account, and didn't experience any issues.

Would you mind sending us a video of what you're seeing? For instructions, visit the link below that applies to you: https://www.howtogeek.com/183231/how-to-record-your-desktop-and-create-a-screencast-on-windows/

Upload the video to a cloud service, like YouTube, OneDrive, Google Drive, or Dropbox, and paste a link to the video in this forum thread.
NOTE: This forum is public!

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I followed your steps and seem to have successfully recorded it with OBS but when I try to attach it, the file does not appear in the file location I found it in. I can find and play it when browsing in my PC, but when trying to attach it, it does not appear?????. Until I can figure this one out, I have attached a file with 2 screen shots.

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just realized I skipped the part where you said to upload it to the cloud etc. I'll take a look at that.

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