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send a message for misfuction

  • 6 replies
  • 1 has this problem
  • 21 views
  • Last reply by FredMcD

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Ripeto i miei dati: windows 10 aggiornato; kaspersky internet security; tutto funziona perfettamente. Oggi ho aggiornato a Firefox 63. Da ieri mi appare che i segnalibri non possono funzionare correttamente. Ho seguito tutte le vostre possibili soluzioni ed aiuti. Da ultimo ho provato a ripristinare i segnalibri; mi dice che non posso salvare il backup. Cosa posso fare. Grazie. SOCREMBERGAMO

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Problem solved. We removed Firefox, before rebooting the computer we deleted the "Mozilla" folder located in C: \ Users \ Paolo Riva \ AppData \ Roaming Restarted the PC, we proceeded with the reinstallation of the program. At the end we imported the "Bookmarks" and everything is back to work. Giovanni Trovesi

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socrembergamo said I repeat my data: windows 10 updated; kaspersky internet security; everything works perfectly. Today I updated to Firefox 63. Since yesterday it seems to me that bookmarks can not work properly. I followed all your possible solutions and help. Finally I tried to restore the bookmarks; He tells me that I can not save the backup. What can I do. Thank you. SOCREMBERGAMO


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

When done, copy and post the results here.

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Results of Places Database verify Integrity button:

> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches - Unable to invalidate caches > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: originFrecencyStats - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.

Thanks.

Socrem Bergamo

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Hi Socrem:

I'll leave you in the capable hands of FredMcD but if Fred and you can't fix your problem, please check out the KB article in Italian if you haven't already:

https://support.mozilla.org/it/kb/I%20segnalibri%20e%20la%20cronologia%20non%20potranno%20funzionare ?

(which in english is: https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional )

Cheers!

...Roland

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I'm out of ideas and called for more help.

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Chosen Solution

Problem solved. We removed Firefox, before rebooting the computer we deleted the "Mozilla" folder located in C: \ Users \ Paolo Riva \ AppData \ Roaming Restarted the PC, we proceeded with the reinstallation of the program. At the end we imported the "Bookmarks" and everything is back to work. Giovanni Trovesi

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That was very good work. Well done. Please flag your last post as Solved Problem so others will know.