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Support Forum

YouTube videos won't load when timejumping

Posted

Hi,

As soon as I start timejumping in YouTube videos (for example), the video gets stuck in a loading loop with the never ending spinning wheel. Sometimes I can timejump a few times before the video gets into the stuck loop, and reloading the entire webpage may fix the hickup temporarily, until I timejump again... Got the same issue on every single PC that I own, Win 7 & 10. But the problem is not related to the hardware or the network, and it only happens in Firefox, not IE, Edge, or Chrome. No first or third party software like an AV or Firewall blocking anything.

Tried the following:

  • Cleared Firefox cookies and cache.
  • Updated Firefox and every plug-in.
  • Removed all the plug-ins, even built-in ones.
  • Disabled OpenH264 Codec, Google Encryption, Safe Browsing & Flash Player.

The only suggestion left on the support page is to disable Java, but that's easier said than done since Quantum doesn't even support Java. Any helpful ideas would be greatly appreciated.

Hi, As soon as I start timejumping in YouTube videos (for example), the video gets stuck in a loading loop with the never ending spinning wheel. Sometimes I can timejump a few times before the video gets into the stuck loop, and reloading the entire webpage may fix the hickup temporarily, until I timejump again... Got the same issue on every single PC that I own, Win 7 & 10. But the problem is not related to the hardware or the network, and it only happens in Firefox, not IE, Edge, or Chrome. No first or third party software like an AV or Firewall blocking anything. Tried the following: * Cleared Firefox cookies and cache. * Updated Firefox and every plug-in. * Removed all the plug-ins, even built-in ones. * Disabled OpenH264 Codec, Google Encryption, Safe Browsing & Flash Player. The only suggestion left on the support page is to disable Java, but that's easier said than done since Quantum doesn't even support Java. Any helpful ideas would be greatly appreciated.

Chosen solution

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 31.0.0.122

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 30.0 r0

Application

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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4079 solutions 56913 answers

Chosen Solution

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 31.0.0.122

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''Separate Security Issue:''' Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 31.0.0.122 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4079 solutions 56913 answers

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: [https://support.mozilla.org/en-US/kb/tracking-protection Tracking Protection] {web link}

Question owner

Thanks for the great suggestions FredMcD, I really appreciate your professional support!

Have fully updated graphic drivers, and I forgot to mention that I've already tried disabling the Tracking Protection even though it wasn't blocking anything.

I also tried re-installing Flash Player / ActiveX which initially didn't make much difference. But now it works hell of a lot better for some reason, and I believe it's due to the re-install since it's the only recent change I've made and because I could see a small change in the behavior which the video got stuck in a loading loop. Now the video gets stuck at specific points, but it's not nearly as common as it used to be, and I can definitely live with that.

So I'm calling this issue solved. Thanks again for really great support!

Thanks for the great suggestions FredMcD, I really appreciate your professional support! Have fully updated graphic drivers, and I forgot to mention that I've already tried disabling the Tracking Protection even though it wasn't blocking anything. I also tried re-installing Flash Player / ActiveX which initially didn't make much difference. But now it works hell of a lot better for some reason, and I believe it's due to the re-install since it's the only recent change I've made and because I could see a small change in the behavior which the video got stuck in a loading loop. Now the video gets stuck at specific points, but it's not nearly as common as it used to be, and I can definitely live with that. So I'm calling this issue solved. Thanks again for really great support!
FredMcD
  • Top 10 Contributor
4079 solutions 56913 answers

Glad to help. Safe Surfing.


I think you should also contact Adobe Support https://forums.adobe.com/community/flashplayer

Glad to help. Safe Surfing. -------------- I think you should also contact Adobe Support https://forums.adobe.com/community/flashplayer
FredMcD
  • Top 10 Contributor
4079 solutions 56913 answers

Opps. I forgot.

Youtube currently uses the HTML5 player.

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Opps. I forgot. Youtube currently uses the HTML5 player. https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues