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Gmail is running very slow in Firefox.

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Since the "update" for gmail, it's been running slow on Firefox. Used to be super fast on the last version, and they won't let us go back to it.

Thanks

Since the "update" for gmail, it's been running slow on Firefox. Used to be super fast on the last version, and they won't let us go back to it. Thanks
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

More Information

FredMcD
  • Top 10 Contributor
3804 solutions 52815 answers

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * '''Cookies; ''' [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * '''Cache; ''' [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
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Question owner

Gmail since the "update" is still loading slow even with cleared everything.

Gmail since the "update" is still loading slow even with cleared everything.
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FredMcD
  • Top 10 Contributor
3804 solutions 52815 answers

You did try Firefox in Safe Mode, yes?

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

You did try Firefox in Safe Mode, yes? https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right-click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any passwords / settings.
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Question owner

What will entering in safe mode do exactly?

What will entering in safe mode do exactly?
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FredMcD
  • Top 10 Contributor
3804 solutions 52815 answers

Helpful Reply

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.
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Question owner

Ok I will have to try it.

Ok I will have to try it.
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Question owner

Nope still slow. Wondering if this is a gmail problem?

Nope still slow. Wondering if this is a gmail problem?
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user1929 67 solutions 279 answers

In my experience, the new Gmail seems to be significantly slower in every browser. It does seem to impact Firefox the worst, but I'm not sure there's much you can do about it.

Assuming you're not using the "chat"/"hangouts" panel in the bottom-left corner, disabling it seems to make Gmail load signifcantly faster. You can do that by clicking the gear icon in the upper-right > "settings" > "chat" tab > "chat off".

Alternatively, when Gmail is loading, you could try the "basic HTML" link in the bottom-right corner. The basic version is kind of ugly and missing a lot of features, but it also runs really fast, and it may be enough to do everything you want it to.

In my experience, the new Gmail seems to be significantly slower in every browser. It does seem to impact Firefox the worst, but I'm not sure there's much you can do about it. Assuming you're not using the "chat"/"hangouts" panel in the bottom-left corner, disabling it seems to make Gmail load signifcantly faster. You can do that by clicking the gear icon in the upper-right > "settings" > "chat" tab > "chat off". Alternatively, when Gmail is loading, you could try the "basic HTML" link in the bottom-right corner. The basic version is kind of ugly and missing a lot of features, but it also runs really fast, and it may be enough to do everything you want it to.
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Question owner

Ok.....I heard hardware acceleration being disabled helps, but don't want to do that if nec. Thoughts?

Ok.....I heard hardware acceleration being disabled helps, but don't want to do that if nec. Thoughts?
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user1929 67 solutions 279 answers

In most cases, disabling hardware acceleration is going to make Firefox slower, but depending on your computer hardware it could possibly be faster. If you want to try that, you can do the following:

1. Open preferences, and scroll down to the "performance" section. 2. Uncheck "use recommended performance settings". 3. Uncheck the "use hardware acceleration when available" option.

If that doesn't help, you can re-enable it using the same instructions.

In most cases, disabling hardware acceleration is going to make Firefox slower, but depending on your computer hardware it could possibly be faster. If you want to try that, you can do the following: 1. Open preferences, and scroll down to the "performance" section. 2. Uncheck "use recommended performance settings". 3. Uncheck the "use hardware acceleration when available" option. If that doesn't help, you can re-enable it using the same instructions.
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