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Unable to verify account when logging in to Firefox Account

Posted

Hi, can you help...?

I am trying to login to my Firefox Account with an email address which was for a previous company I worked for.

I remember the password to login but Firefox is asking me to verify my account by responding to the email, which I no longer have access to. How can I get access back to my bookmarks again or are they lost in space forever? ;-)

Hopefully Mozilla support can help.

Hi, can you help...? I am trying to login to my Firefox Account with an email address which was for a previous company I worked for. I remember the password to login but Firefox is asking me to verify my account by responding to the email, which I no longer have access to. How can I get access back to my bookmarks again or are they lost in space forever? ;-) Hopefully Mozilla support can help.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

More Information

the-edmeister
  • Top 25 Contributor
  • Moderator
5399 solutions 40158 answers

Sorry, without access to the email address of record on the Firefox Accounts system you will be unable to access your Firefox Account and data. A secondary email address would have allowed access, but not after losing access to the what would been the "primary account" which was used when signing up for a Firefox Account.

What about other devices that you have / had connected to your Firefox Account? Your data should still be on those devices; simple matter to create a new Firefox Account and move forward.

Sorry, without access to the email address of record on the Firefox Accounts system you will be unable to access your Firefox Account and data. A secondary email address would have allowed access, but not after losing access to the what would been the "primary account" which was used when signing up for a Firefox Account. What about other devices that you have / had connected to your Firefox Account? Your data should still be on those devices; simple matter to create a new Firefox Account and move forward.