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Why does my audio not return after ads finish while streaming fox news on firefox quantum version 62.0

captcass
captcass
Posted

When I stream Fox news, after the ads run between segments I lose my audio when the program resumes.

When I stream Fox news, after the ads run between segments I lose my audio when the program resumes.

Chosen solution

use ABP:

it block ads so the audio porblem can disappear.

Read this answer in context 0
  • Question details
    Product Firefox
    Topic Fix slowness, crashing, error messages and other problems
    System Details
    • Windows 7
    • Firefox 62.0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • Firefox 62.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:62.0) Gecko/20100101 Firefox/62.0
  • Support URL: https://support.mozilla.org/1/firefox/62.0/WINNT/en-US/

Extensions

  • Norton Identity Safe 5.4.4.13 (idsafe@norton.com)
  • Norton Safe Search 3.0.1.13 (nortonsafesearch_ul@symantec.com)
  • Norton Safe Web 3.0.1.13 (nortonsafeweb@symantec.com)
  • Search and New Tab by Yahoo 2.1.2 (jid1-16aeif9OQIRKxA@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) 82945G Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2772
  • adapterDeviceID2:
  • adapterDrivers: igdumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 01ad1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • contentUsesTiling: True
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.21976
  • driverDate: 9-23-2009
  • driverDate2:
  • driverVersion: 8.15.10.1930
  • driverVersion2:
  • failures: [u'[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'failed', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'failed', u'message': u'Failed to acquire a D3D11 device', u'type': u'runtime'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984', u'type': u'env'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'unavailable', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'available', u'message': u'Enabled for Windows 7 via user-preference', u'type': u'user'}, {u'status': u'unavailable', u'message': u'Requires D3D11', u'type': u'runtime'}], u'name': u'ADVANCED_LAYERS'}]}
  • indices: [0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10]
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 1
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000000000) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000000000) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Close
Shadow110
Shadow110 1072 solutions 14836 answers
Posted

Hi, since sound is HTML5 code through Video Card Drivers to Sound you have Errors in your : adapterDescription: Intel(R) 82945G Express Chipset Family driverDate: 9-23-2009 direct2DEnabledMessage: [u'blockedDriver']

This is repeated 9 x's failures: [u'[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]:

u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'failed', u'message': u'Failed to acquire a D3D11 device', u'type': u'runtime'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984', u'type': u'env'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled'

Suggest Reinstalling your Video Card Drivers. https://www.intel.com/content/www/us/en/support/detect.html Old & corrupted Drivers cause a wide range of issues.

VIDEO AUDIO

Hi, since sound is HTML5 code through Video Card Drivers to Sound you have Errors in your : adapterDescription: Intel(R) 82945G Express Chipset Family driverDate: 9-23-2009 direct2DEnabledMessage: ['''u'blockedDriver''''] This is repeated 9 x's '''failures''': [u'[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': '''u'failed'''', u'message': '''u'Failed to acquire a D3D11 '''device', u'type': u'runtime'}], u'name': u'D3D11_COMPOSITING'}, {u'status': '''u'blacklisted'''', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': '''u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984'''', u'type': u'env'}], u'name': u'DIRECT2D'}, {u'status': '''u'disabled'''', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': '''u'disabled'''', u'message': u'D3D11 compositing is disabled' Suggest Reinstalling your Video Card Drivers. https://www.intel.com/content/www/us/en/support/detect.html Old & corrupted Drivers cause a wide range of issues. VIDEO AUDIO *https://support.google.com/youtube/topic/3014746 - Youtube *https://www.youtube.com/html5/ - Can you support HTML5 *https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues *https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox *https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows
captcass
captcass
Posted

Question owner

Thanks, Pkshadow, but it did not fix the problem.

Thanks, Pkshadow, but it did not fix the problem.
Shadow110
Shadow110 1072 solutions 14836 answers
Posted

So reinstalling or downloading a full version updates for your Video Card Drivers did nothing, is that what you did ? As it is the only way to fix your Video Card Errors.

Please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

then

So reinstalling or downloading a full version updates for your Video Card Drivers did nothing, is that what you did ? As it is the only way to fix your Video Card Errors. *https://www.intel.com/content/www/us/en/support/detect.html Please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
captcass
captcass
Posted

Question owner

Sorry, I did the Audio Card driver. I just tried updating the video card driver and was told it is up to date. Should I uninstall and then try to download or should I find the driver and do a download? How would I do a "refresh"?

Sorry, I did the Audio Card driver. I just tried updating the video card driver and was told it is up to date. Should I uninstall and then try to download or should I find the driver and do a download? How would I do a "refresh"?
captcass
captcass
Posted

Question owner

I clicked on your Intel link above and got this"

Error Icon Intel® Driver & Support Assistant is being blocked. Please see our FAQs for help.

I have no idea what to find in the FAQ's??

I clicked on your Intel link above and got this" Error Icon Intel® Driver & Support Assistant is being blocked. Please see our FAQs for help. I have no idea what to find in the FAQ's??
captcass
captcass
Posted

Question owner

OK. I did a refresh after saving my bookmarks and profile. I got the bookmarks restored but even though I am the administrator, I keep getting a message saying I need administrator approval to copy the old profile into the new file. How do I restore the profile?

OK. I did a refresh after saving my bookmarks and profile. I got the bookmarks restored but even though I am the administrator, I keep getting a message saying I need administrator approval to copy the old profile into the new file. How do I restore the profile?
captcass
captcass
Posted

Question owner

Well, I got the profile restored by taking the UAC to zero so I could finally copy the old files into the new folder. So now it is all done and I STILL do not get audio after the commercials run and the program resumes. I get the video and the circling arrow as if it is still loading. The arrow also shows during the commercials, but I get audio with them. The only way to restore the audio with the video is to refresh the site, which is what I was doing before..... So thanks, Pkshadow, but no help, just about 4 hours of frustration. :) Any more ideas?

Well, I got the profile restored by taking the UAC to zero so I could finally copy the old files into the new folder. So now it is all done and I STILL do not get audio after the commercials run and the program resumes. I get the video and the circling arrow as if it is still loading. The arrow also shows during the commercials, but I get audio with them. The only way to restore the audio with the video is to refresh the site, which is what I was doing before..... So thanks, Pkshadow, but no help, just about 4 hours of frustration. :) Any more ideas?
FFus3r
FFus3r 50 solutions 757 answers
Posted

Chosen Solution

use ABP:

it block ads so the audio porblem can disappear.

'''use ABP: ''' * https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/ '''it block ads so the audio porblem can disappear.'''
captcass
captcass
Posted

Question owner

Thank you FFus3r, that worked. No ads and the program resumes normally.

Thank you FFus3r, that worked. No ads and the program resumes normally.
FFus3r
FFus3r 50 solutions 757 answers
Posted

I am glad i can help.

I am glad i can help.