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I cant login to Xero. I can get in using Safari but not Firefox

  • 1 reply
  • 1 has this problem
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  • Last reply by McCoy

Reneejames75
Reneejames75
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I think since the most recent update I cant get in to Xero. I can if I use Safari but not Firefox. Xero says it is therefore clearly a browser issue so told me to direct question to you. I have cleared my Cache, cookies and active logins and it didnt help. When I click the login button nothing happens - like literally nothing happens. Please help urgently as I need Xero to run my business.

I think since the most recent update I cant get in to Xero. I can if I use Safari but not Firefox. Xero says it is therefore clearly a browser issue so told me to direct question to you. I have cleared my Cache, cookies and active logins and it didnt help. When I click the login button nothing happens - like literally nothing happens. Please help urgently as I need Xero to run my business.

All Replies (1)

McCoy
McCoy
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.