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Firefox no longer (last 4 days) allows me to open any specific outlook/hotmail; I receive only a blank screen with this link: https://outlook.live.com/owa/proje

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  • Last reply by Shadow110

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My outlook/hotmail account LOADS, but I cannot open any specific email for 4 days. I receive only a blank/white screen when I click on any specific email: https://outlook.live.com/owa/projection.aspx. It appears to be a Firefox problem as other browers (Internet Explorer) does allow me to open specific hotmail emails. Can you help?

Chosen solution

HI, please disable from add-ons : Adblock 3.0.5 AdBlock 3.15.0 Adblock Plus 3.1 AdBlocker Ultimate

As all of the above are not needed if running uBlock Origin. All of the above get there Block List from the same place.

Keep 1 or the other : Blur Trend Micro Password Manager

Your Video Card Drivers are in bad shape: adapterDescription: Intel(R) Q45/Q43 Express Chipset driverDate: 10-4-2012 Please update or reinstall your drivers : https://www.intel.com/content/www/us/en/support/detect.html

After doing the above please : Try Firefox Safe Mode to TEST & see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

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Chosen Solution

HI, please disable from add-ons : Adblock 3.0.5 AdBlock 3.15.0 Adblock Plus 3.1 AdBlocker Ultimate

As all of the above are not needed if running uBlock Origin. All of the above get there Block List from the same place.

Keep 1 or the other : Blur Trend Micro Password Manager

Your Video Card Drivers are in bad shape: adapterDescription: Intel(R) Q45/Q43 Express Chipset driverDate: 10-4-2012 Please update or reinstall your drivers : https://www.intel.com/content/www/us/en/support/detect.html

After doing the above please : Try Firefox Safe Mode to TEST & see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.