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Firefox downloaded, installed, will not load, what can I do?

Posted

When I click the icon the little circle just spins forever.

When I click the icon the little circle just spins forever.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.62 Safari/537.36

More Information

Daniel 7 solutions 60 answers

You mean the windows loading circle on the desktop?

Have you opened task manager to see if firefox.exe is actually running? Then end it and try again.

You mean the windows loading circle on the desktop? Have you opened task manager to see if''' firefox.exe '''is actually running? Then end it and try again.
FredMcD
  • Top 10 Contributor
4259 solutions 59636 answers

What's your computer system and Firefox version?

Did you get the installer from; Download Firefox For All languages And Systems {web link}

What's your computer system and Firefox version? Did you get the installer from; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link}
cor-el
  • Top 10 Contributor
  • Moderator
17539 solutions 158588 answers

Helpful Reply

It is possible that your firewall or other security software blocks or restricts Firefox without informing you, possibly after detecting changes (update) to the Firefox application. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access for Firefox and the plugin-container process and the updater process. See:


Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox
It is possible that your firewall or other security software blocks or restricts Firefox without informing you, possibly after detecting changes (update) to the Firefox application. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/en-US/kb/server-not-found-connection-problem *https://support.mozilla.org/en-US/kb/Firewalls *https://support.mozilla.org/en-US/kb/fix-problems-connecting-websites-after-updating ---- Try to start Firefox in <u>Safe Mode</u> to see if that works. *Windows: hold down the Shift key while starting Firefox *Mac: hold down the Options key while starting Firefox *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode