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Blank page when I click on new tab

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I have recently reset Firefox and reinstalled my favourite theme plus Zoom page WE. These are the only extensions I have. All my passwords were lost and when I click on the + sign for a new tab all I get is a page with the tabs I already have open and a search bar. How can I get the thumbnails back so that I can click on my favourite sites? Also is there any way of getting the passwords back?

All Replies (5)

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This is a screenshot

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Hi, looking at your Taskbar, I don't think Windows explorer.exe is running properly. So close Firefox, click the Start button on the Taskbar and restart your computer - hopefully that will fix it and restore your passwords, but if not, please see -

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

Modified by Scribe

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Thank you. I got the tabs back ok by restarting the laptop but I can't work out how to retrieve the passwords from the files. The data is encrypted. I may have to put them all in manually and save them again.

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Hi, you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. Never work with original files.

Suggest for the future :

Please let us know if this solved your issue or if need further assistance.

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Thank you. I decided to enter all the passwords in manually in case the files in my old profile are corrupt. Hopefully it won't happen again.