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I can no longer sign on to Citibank Online banking with Firefox 58.0-1

  • 4 replies
  • 2 have this problem
  • 48 views
  • Last reply by cor-el

LKenney
LKenney

I get the msg Currently Unavailable beginning about February 24. A call to Citibank today said their site had no problems. They suggested using another browser. When I tried with Safari I had no problems. But I used Firefox 99% of the time for years. What changed?

I get the msg Currently Unavailable beginning about February 24. A call to Citibank today said their site had no problems. They suggested using another browser. When I tried with Safari I had no problems. But I used Firefox 99% of the time for years. What changed?

Chosen solution

A call to Citibank got the answer that they didn't know of this problem. Logging on to Citi.com this morning worked so they must have done something to fix it.

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All Replies (4)

FredMcD
FredMcD

Please explain the problem in detail. What happens? Error messages?

LKenney
LKenney Question owner

Chosen Solution

A call to Citibank got the answer that they didn't know of this problem. Logging on to Citi.com this morning worked so they must have done something to fix it.

FredMcD
FredMcD

That is good to hear. Please flag your last post as Solved Problem so others will know.

cor-el
cor-el
  • Moderator

If it happens again then try these Troubleshooting steps:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> cookies: "Show cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window