Unable to download files in Windows 10 when Parental Controls are on

This article applies to Firefox on Windows 10.

There was a known issue in Firefox version 69.0.2 and Firefox Beta 70.0b11+ that caused downloads to fail in Windows 10 when you had parental controls or content restrictions on.

We have released Firefox 69.0.3 in order to fix this problem, so if you're affected you should update Firefox to the latest version. Alternatively, you can work around this problem by turning off content restrictions by following the steps in this Microsoft support article.

Was this article helpful?

Please wait...

These fine people helped write this article:

Illustration of hands


Grow and share your expertise with others. Answer questions and improve our knowledge base.

Learn More