Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't use Zelle on Citibank site with FireFox, always have to use IE

  • 2 replies
  • 1 has this problem
  • 43 views
  • Last reply by cor-el

rpcmd
rpcmd
more options

When on the CitiBank site using FireFox, after I enter the information to make a Zelle transfer nothing happens and it doesn't go through. Always have to switch to IE. With IE I have no problem. This has been going on for months. I have NEVER been able to do it with FIreFox. CitiBank tech support says they know of no reason it shouldn't work, had me clear the cache and re-start, etc, without result. Currently using version 61.0.2 on Windows 7 Home Premium.

When on the CitiBank site using FireFox, after I enter the information to make a Zelle transfer nothing happens and it doesn't go through. Always have to switch to IE. With IE I have no problem. This has been going on for months. I have NEVER been able to do it with FIreFox. CitiBank tech support says they know of no reason it shouldn't work, had me clear the cache and re-start, etc, without result. Currently using version 61.0.2 on Windows 7 Home Premium.

All Replies (2)

Shadow110
Shadow110
more options

Hi, what Extensions are you using ? What security Software are you using ?

SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.