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Can't play Netflix video, even in safe mode. Version 58.0.2, Windows 10 16299.248

Posted

Netflix plays fine in Edge. Disabling hardware acceleration was of no help.

Netflix plays fine in Edge. Disabling hardware acceleration was of no help.

Chosen solution

Is Silverlight required?

This may be your problem,

Firefox v52+ disables all plugins except for Flash Why do Java, Silverlight, Adobe Acrobat and other plugins no longer work? {web link} ++++++++++++++++++++++++++++++++++++++++++++++ Install Older Version Of Firefox {web link} Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:58.0) Gecko/20100101 Firefox/58.0

More Information

FredMcD
  • Top 10 Contributor
4229 solutions 59021 answers

Right-click on the player. Does it say what type of player it is?

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Right-click on the player. Does it say what type of player it is? Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Question owner

In safe mode, trying to play Netflix video brings up a prompt to install the Silverlight plug-in.

Installing Silverlight in safe mode and trying Netflix again brings up the same prompt. Netflix has some fixes for the recurring prompt to install, none of which were of any help.

In either normal or safe mode, Silverlight doesn't show up in Firefox's list of plug-ins.

Viewing Netflix video in normal mode doesn't bring up the prompt to install Silverlight, and after a second or so shows nothing but a black screen.

In safe mode, trying to play Netflix video brings up a prompt to install the Silverlight plug-in. Installing Silverlight in safe mode and trying Netflix again brings up the same prompt. Netflix has some fixes for the recurring prompt to install, none of which were of any help. In either normal or safe mode, Silverlight doesn't show up in Firefox's list of plug-ins. Viewing Netflix video in normal mode doesn't bring up the prompt to install Silverlight, and after a second or so shows nothing but a black screen.
Happy112 561 solutions 5694 answers

spgfr said

In either normal or safe mode, Silverlight doesn't show up in Firefox's list of plug-ins.

Please see : https://support.mozilla.org/en-US/kb/npapi-plugins

And also : https://en.wikipedia.org/wiki/Microsoft_Silverlight

''spgfr [[#answer-1079531|said]]'' <blockquote> In either normal or safe mode, Silverlight doesn't show up in Firefox's list of plug-ins. </blockquote> Please see : https://support.mozilla.org/en-US/kb/npapi-plugins And also : https://en.wikipedia.org/wiki/Microsoft_Silverlight
FredMcD
  • Top 10 Contributor
4229 solutions 59021 answers

Chosen Solution

Is Silverlight required?

This may be your problem,

Firefox v52+ disables all plugins except for Flash Why do Java, Silverlight, Adobe Acrobat and other plugins no longer work? {web link} ++++++++++++++++++++++++++++++++++++++++++++++ Install Older Version Of Firefox {web link} Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

Is Silverlight required? This may be your problem, Firefox v52+ disables all plugins except for Flash [https://support.mozilla.org/en-US/kb/npapi-plugins Why do Java, Silverlight, Adobe Acrobat and other plugins no longer work?] {web link} ++++++++++++++++++++++++++++++++++++++++++++++ [https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Install Older Version Of Firefox] {web link} Be sure to read everything here. If you still want to downgrade, look under; '''I still want to downgrade. ''' Click the '''Directory of other versions and languages''' link. Look for the directory of the version that you want. But, remember that '''old versions may have security issues. ''' You should also check out [https://www.mozilla.org/en-US/firefox/organizations/ Firefox; Extended Support Release] {web link} [https://www.mozilla.org/en-US/firefox/organizations/notes/ ESR Notes] [https://www.mozilla.org/en-US/firefox/organizations/system-requirements/ System Requirements]
Happy112 561 solutions 5694 answers

Instead of using the ESR Firefox version :

You could try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.

3-bar menu => General => Digital Rights Management (DRM) Content

Also see :

https://support.mozilla.org/en-US/kb/enable-drm

Worked for the OP in this thread : https://support.mozilla.org/en-US/questions/1178557

Instead of using the ESR Firefox version : You could try to toggle DRM off/on to see if that makes Firefox (re)load DRM components. 3-bar menu => General => Digital Rights Management (DRM) Content Also see : https://support.mozilla.org/en-US/kb/enable-drm Worked for the OP in this thread : https://support.mozilla.org/en-US/questions/1178557

Question owner

No Joy... The prompt for Silverlight installation is now showing up in normal mode. I'm content to view Netflix with another browser for the time being, and consider this ticket closed.

Thanks to all who offered their help..

No Joy... The prompt for Silverlight installation is now showing up in normal mode. I'm content to view Netflix with another browser for the time being, and consider this ticket closed. Thanks to all who offered their help..