Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

1. Open the Troubleshooting Information page using one of these methods:
   • Click the menu button , click help and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
   • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Thanks for your help. Yes, this did the trick HOWEVER, why do my bookmarks now appear under the "other bookmarks" instead of my usual "bookmarks menu"? It seems I now have two (2) bookmark lists...

My question is how to make bookmarks menu the default location again?

Note that this might have been caused by a problem with the places.sqlite database that stores bookmarks and history.

See also:

• http://kb.mozillazine.org/Locked_or_damaged_places.sqlite
• https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file

You can look at this extension:

• Default Bookmark Folder: https://addons.mozilla.org/firefox/addon/default-bookmark-folder/

Hi, thanks for your help. I applied what "Mkll" above suggested and I cut and paste all my bookmarks from the "bookmarks menu" list into the "other bookmarks" list.

Thanks.

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.