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Firefox suspends/hung while openning new tab - Quantum v58.02

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Hi Firefox keeps on suspending when switching between different tabs (already opened or new tabs). When the FF is hang I can do nothing in the FF, but I can operate on the Windows (8.1) without issues.

I have already tried: - Put new Firefox portable - the same issue - Close other tabs - Disable EMET for Firefox - Prevent accessibility services from accessing your browser set to True - Security.sandbox.content.level set to 2 - Disable add-ons plugins and start in safe mode

Nothing of above helps. I would appreciate If you could provide the solution. I attached Troubleshooting information.

Hi Firefox keeps on suspending when switching between different tabs (already opened or new tabs). When the FF is hang I can do nothing in the FF, but I can operate on the Windows (8.1) without issues. I have already tried: - Put new Firefox portable - the same issue - Close other tabs - Disable EMET for Firefox - Prevent accessibility services from accessing your browser set to True - Security.sandbox.content.level set to 2 - Disable add-ons plugins and start in safe mode Nothing of above helps. I would appreciate If you could provide the solution. I attached Troubleshooting information.

Modified by essential

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • Firefox 58.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
  • Support URL: https://support.mozilla.org/1/firefox/58.0.2/WINNT/en-US/

Extensions

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  • All Tabs Helper 1.0.19 (alltabshelper@alltabshelper.org) (Inactive)
  • Element Hiding Helper for Adblock Plus 1.4 (elemhidehelper@adblockplus.org) (Inactive)
  • Evernote Web Clipper 6.13.2 ({E0B8C461-F8FB-49b4-8373-FE32E9252800}) (Inactive)
  • FindBar Tweak 2.1.12 (fbt@quicksaver) (Inactive)
  • Flash and Video Download 3.0.71 ({bee6eb20-01e0-ebd1-da83-080329fb9a3a}) (Inactive)
  • FlashGot 1.5.6.14 ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34}) (Inactive)
  • Norwell History Tools 3.1.0.2.1-signed.1-signed (norvel@history) (Inactive)
  • Official My JDownloader AddOn 2.0.21 (jid1-OY8Xu5BsKZQa6A@jetpack) (Inactive)
  • Places Maintenance 2.0.3 (places-maintenance@bonardo.net) (Inactive)
  • Save File to 2.5.5 (savefileto@mozdev.org) (Inactive)
  • Session Manager 0.8.1.13 ({1280606b-2510-4fe0-97ef-9b5a22eafe30}) (Inactive)
  • Stylish - Custom themes for any website 3.0.1 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8}) (Inactive)
  • Sync Tab Groups 0.5.1 (sync-tab-groups@eric.masseran) (Inactive)
  • Visited 1.13.1 (jid0-xGZYdxpAkROWMUMfWKINyrXigBA@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000010407) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

Today I have reinstalled Firefox (Desktop version - installation / non-portable version) and removed all Mozilla folders from Roaming, Local. It works better. However it still crashes. Any ideas?

Today I have reinstalled Firefox (Desktop version - installation / non-portable version) and removed all Mozilla folders from Roaming, Local. It works better. However it still crashes. Any ideas?

Modified by essential

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FredMcD
  • Top 10 Contributor
3668 solutions 50313 answers

Crashing or hanging?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Crashing or hanging? In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
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Question owner

You are right. I was mistaken. Firefox gets hung (not crash) Nevertheless, I opened "about:crashes" and nothing seen as expected. Any other ideas?:)

You are right. I was mistaken. Firefox gets hung (not crash) Nevertheless, I opened "about:crashes" and nothing seen as expected. Any other ideas?:)
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FredMcD
  • Top 10 Contributor
3668 solutions 50313 answers

Helpful Reply

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
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Question owner

Hi, I suspect that something is wrong with the portable version. After the reinstallation to non-portable, I had it suspended only once. So far it is stable long time, around 16 hours with one restart of computer. I have been using FF normally without safe mode. If it occurs I'll try your recommendations. Thank you!

Hi, I suspect that something is wrong with the portable version. After the reinstallation to non-portable, I had it suspended only once. So far it is stable long time, around 16 hours with one restart of computer. I have been using FF normally without safe mode. If it occurs I'll try your recommendations. Thank you!

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Question owner

Unfortunately I have again the issue on the desktop version recently installed. It also appears in -safe-mode. I've notice that freeze takes 5-30 seconds since opening the tab using ctrl+t and after this 5-30 seconds I can operate FF normally till next opening tab with the shortcut.

When I use "+" icon on the right upper corner, I haven't noticed this and similarly no issue when opening link in new tab (pressing ctrl)

I have the similar issue on another laptops with different system (Windows 10) and firewall (Defender).

Any ideas?

Unfortunately I have again the issue on the desktop version recently installed. It also appears in -safe-mode. I've notice that freeze takes 5-30 seconds since opening the tab using ctrl+t and after this 5-30 seconds I can operate FF normally till next opening tab with the shortcut. When I use "+" icon on the right upper corner, I haven't noticed this and similarly no issue when opening link in new tab (pressing ctrl) I have the similar issue on another laptops with different system (Windows 10) and firewall (Defender). Any ideas?

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FredMcD
  • Top 10 Contributor
3668 solutions 50313 answers

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

Many have reported issues using the 64bit Firefox. Install the 32bit version from; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link}
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Question owner

I've launched 32b version and at beginning it was working fine. However, after few days it began to hung.

And the same it always hung when new tab is being opened using either ctrl+t or "+" icon upper right corner.

But it do not suspend when I click on links with option to open in new tab.

Would it possible to report this issue to developers, may be they could help?

I've launched 32b version and at beginning it was working fine. However, after few days it began to hung. And the same it always hung when new tab is being opened using either ctrl+t or "+" icon upper right corner. But it do not suspend when I click on links with option to open in new tab. Would it possible to report this issue to developers, may be they could help?

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FredMcD
  • Top 10 Contributor
3668 solutions 50313 answers

I called for more help. If nothing works, a bug report will be filed.

I called for more help. If nothing works, a bug report will be filed.
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