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Hotmail - Outlook Problem since last update Jan. 2018

  • 3 replies
  • 5 have this problem
  • 4 views
  • Last reply by cor-el

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I can not get into my hotmail Outlook acct since the last update1/2018. It just constantly refreshes automatically & you can't open any of the emails HELP!!!

I can not get into my hotmail Outlook acct since the last update1/2018. It just constantly refreshes automatically & you can't open any of the emails HELP!!!

All Replies (3)

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Hi, please try updating to 58.0.2 There was a problem with Outlook which should have been fixed now https://www.mozilla.org/en-US/firefox/58.0.2/releasenotes/

Open the 3-bar menu > Help > About Firefox; you can also go to Options (General) - Firefox Updates. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest release.

If it still doesn't work, try clearing the cache - How to clear the Firefox cache


Incidentally, you have an old version of Flash which if you intend to use, should be updated -

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

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This did not fix my problem but thank you for your fix recommendations

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Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"

Modified by cor-el