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With a fresh install of firefox, some sites will use memory until machine crashes. No problem with IE. Example:www.wowhead.com/outland-mounts-and-pets-guide

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  • Last reply by FredMcD

bischoffderek
bischoffderek
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On certain web sites that I use regularly, the memory in Firefox continues to increase until there is nothing left on my machine (and crashes). I just killed off Firefox with more than 6GB of memory in use for a single web site. I uninstalled Firefox, installed fresh, refreshed, made sure I had none of the add-ons in place, and even tried the add blocker offered. All with the same results. I.E. on the other hand had none of this behavior. I like warcraft and this is a web site that you can use for your own testing: http://www.wowhead.com/outland-mounts-and-pets-guide

Thanks!

On certain web sites that I use regularly, the memory in Firefox continues to increase until there is nothing left on my machine (and crashes). I just killed off Firefox with more than 6GB of memory in use for a single web site. I uninstalled Firefox, installed fresh, refreshed, made sure I had none of the add-ons in place, and even tried the add blocker offered. All with the same results. I.E. on the other hand had none of this behavior. I like warcraft and this is a web site that you can use for your own testing: http://www.wowhead.com/outland-mounts-and-pets-guide Thanks!

All Replies (1)

FredMcD
FredMcD
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I had no problem with the link.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles: