Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot access tds email all of a sudden (2 weeks ago)

  • 2 replies
  • 3 have this problem
  • 312 views
  • Last reply by 9DONNA

more options

This is what comes up when I click on the e-mail tab. Started several weeks ago. I CAN access e-mail via other servers.


"Forbidden

You don't have permission to access / on this server."

Chosen solution

Is the problem with this TDS: http://portal.tds.net/

The Email link on that page seems to be:

https://css.tds.net/auth/route/check-email/

That sends me to this login page:

https://login.tds.net/authentication-web/faces/login.xhtml

Of course, since I don't have an account, I have to stop there. Is your problem up to that point or after you submit your login?

If you are using a bookmark to access the site, try using one of the above links instead and then save a new bookmark in case the old page has been discontinued.

And of course, I am going to suggest "the usual":

If a site is generally known to work in Firefox, these are general suggestions to try when it stops working normally:

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement? (More info: Diagnose Firefox issues using Troubleshoot Mode)

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Is the problem with this TDS: http://portal.tds.net/

The Email link on that page seems to be:

https://css.tds.net/auth/route/check-email/

That sends me to this login page:

https://login.tds.net/authentication-web/faces/login.xhtml

Of course, since I don't have an account, I have to stop there. Is your problem up to that point or after you submit your login?

If you are using a bookmark to access the site, try using one of the above links instead and then save a new bookmark in case the old page has been discontinued.

And of course, I am going to suggest "the usual":

If a site is generally known to work in Firefox, these are general suggestions to try when it stops working normally:

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement? (More info: Diagnose Firefox issues using Troubleshoot Mode)

more options

Thank you! The cache clearing thing did it. The rest of your note was beyond my comprehension (OLD LADY HERE), but I don't care! Many thanks again.