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Why won't JavaScript work?

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I am running Firefox 54.0.1 on a Mac Pro tower with OS X 10.10.5. Why doesn't JavaScript show up? Here's an example: http://www3.vectorworks.net/webinar_3DSiteModeling?utm_campaign=newslettertraining&utm_source=button&utm_medium=email&utm_content=3dsitemodeling082417#li=MA1-fb9693d08a61a16c&cs=MA1-57b6a4e0bb882c5433bb4f8a4031cf1b As you can see, the screen is blank where the form should be. I looked at your support forums and tried the config business. The log shows that JavaScript is enabled and "True." Now what? Thanks.

I am running Firefox 54.0.1 on a Mac Pro tower with OS X 10.10.5. Why doesn't JavaScript show up? Here's an example: http://www3.vectorworks.net/webinar_3DSiteModeling?utm_campaign=newslettertraining&utm_source=button&utm_medium=email&utm_content=3dsitemodeling082417#li=MA1-fb9693d08a61a16c&cs=MA1-57b6a4e0bb882c5433bb4f8a4031cf1b As you can see, the screen is blank where the form should be. I looked at your support forums and tried the config business. The log shows that JavaScript is enabled and "True." Now what? Thanks.

Chosen solution

"Firefox will: Never remember history" sets automatic private browsing. Cookies are retained as long as at least one window is open in your session, then dumped when you close the last window. However, you might still not be allowing third party cookies. If you change to "Firefox will: Use custom settings for history" can you change that setting or is it grayed?

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 26.0 r0

Application

  • Firefox 54.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:54.0) Gecko/20100101 Firefox/54.0
  • Support URL: https://support.mozilla.org/1/firefox/54.0.1/Darwin/en-US/

Extensions

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Firefox Screenshots 6.6.0 (screenshots@mozilla.org)
  • Multi-process staged rollout 1.50 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.1 (webcompat@mozilla.org)
  • Webroot Filtering Extension 1.0.2.41 (webrootsecure@webroot.com) (Inactive)
  • Webroot Filtering Extension 1.2.0.46 (webrootsecure-mac@webroot.com) (Inactive)
  • Webroot Password Manager 4.1.34 ({8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x679e
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • crashGuards: []
  • currentAudioBackend: audiounit
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}]}
  • info: {u'TileHeight': 1024, u'TileWidth': 1024, u'AzureFallbackCanvasBackend': u'none', u'ApzWheelInput': 1, u'AzureCanvasAccelerated': 1, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webgl1DriverExtensions: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: ATI Technologies Inc. -- AMD Radeon HD - FirePro D500 OpenGL Engine
  • webgl1Version: 2.1 ATI-1.32.25
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: ATI Technologies Inc. -- AMD Radeon HD - FirePro D500 OpenGL Engine
  • webgl2Version: 4.1 ATI-1.32.25
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Happy112
  • Top 10 Contributor
380 solutions 3815 answers

Helpful Reply

Hi   !

Do you by any chance have an extension installed, like NoScript or Ghostery  ?

If so : would you disable it and see if that will make a difference   ?

If that's not it : If you have security software installed : try and disable it and see if that will do the trick.

Hi   ! Do you by any chance have an extension installed, like NoScript or Ghostery ? If so : would you disable it and see if that will make a difference   ? If that's not it : If you have security software installed : try and disable it and see if that will do the trick.
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jscher2000
  • Top 10 Contributor
6579 solutions 53777 answers

Also:

If you are using a Private Window for that page, do you see the shield icon toward the left end of the address bar? That icon indicates that the Tracking Protection feature is being applied, and in my test, that will block the form from appearing. More info: Tracking Protection.

Also: If you are using a Private Window for that page, do you see the shield icon toward the left end of the address bar? That icon indicates that the Tracking Protection feature is being applied, and in my test, that will block the form from appearing. More info: [[Tracking Protection in Private Browsing]].
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Question owner

Thanks to both of you for responding so quickly. Nope, I don't have NoScript or Ghostery installed. I do have Webroot Secure Anywhere installed. I disabled it and restarted my Mac, but still no luck. As for Private Window -- I'm not using that, either. I've used Firefox for years. This started an upgrade or two ago. Any other ideas?

Thanks to both of you for responding so quickly. Nope, I don't have NoScript or Ghostery installed. I do have Webroot Secure Anywhere installed. I disabled it and restarted my Mac, but still no luck. As for Private Window -- I'm not using that, either. I've used Firefox for years. This started an upgrade or two ago. Any other ideas?
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jscher2000
  • Top 10 Contributor
6579 solutions 53777 answers

In order for the form to appear, it seems both that files from both of the following servers must be allowed. Can you load these files using their direct links?

http://c.cdnma.com/apps/capture.js

http://dlut3lsiqvb0g.cloudfront.net/apps/assets/form.js

If not, do you get a specific error message?

In order for the form to appear, it seems both that files from both of the following servers must be allowed. Can you load these files using their direct links? http://c.cdnma.com/apps/capture.js http://dlut3lsiqvb0g.cloudfront.net/apps/assets/form.js If not, do you get a specific error message?
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Question owner

When I click on each of the files, I see many, many lines of code. The first file starts with: var $__MA = (function () { var MA = { d: document, dt: new Date(), and ends with: if (typeof(w.MAdoWistia)==u||w.MAdoWistia){$__MA.attachWistiaVideos()} if (typeof(w.MAdoYouTube)==u||w.MAdoYouTube){$__MA.checkForYouTubeVideos()} if (typeof(w.MAdoVimeo)==u||w.MAdoVimeo){$__MA.checkForVimeoVideos()} } })(); The second file starts with: (function() { function g(a){var b=typeof a;if("object"==b)if(a){if(a instanceof Array)return"array";if(a instanceof Object)return b;var c=Object.prototype.toString.call(a);if("[object Window]"==c)return"object"; and ends with: }

var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(e, s); } There's no error message with either of the files.

When I click on each of the files, I see many, many lines of code. The first file starts with: var $__MA = (function () { var MA = { d: document, dt: new Date(), and ends with: if (typeof(w.MAdoWistia)==u||w.MAdoWistia){$__MA.attachWistiaVideos()} if (typeof(w.MAdoYouTube)==u||w.MAdoYouTube){$__MA.checkForYouTubeVideos()} if (typeof(w.MAdoVimeo)==u||w.MAdoVimeo){$__MA.checkForVimeoVideos()} } })(); The second file starts with: (function() { function g(a){var b=typeof a;if("object"==b)if(a){if(a instanceof Array)return"array";if(a instanceof Object)return b;var c=Object.prototype.toString.call(a);if("[object Window]"==c)return"object"; and ends with: } var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(e, s); } There's no error message with either of the files.
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jscher2000
  • Top 10 Contributor
6579 solutions 53777 answers

Hmm, they load directly, but either they don't load or don't run within the context of the other page. Strange.

Do you recall ever making any changes to how Firefox handles "third party" cookies or other privacy-related settings?

Hmm, they load directly, but either they don't load or don't run within the context of the other page. Strange. Do you recall ever making any changes to how Firefox handles "third party" cookies or other privacy-related settings?
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Question owner

In the Privacy pane... Tracking - I've checked "Use Tracking Protection in Private Windows." History - I've selected "Never remember history." (Maybe that's it? With the never remember, it appears that there's no option to do anything with cookies. In previous versions, I seem to remember that dealing with cookies was an option separate from whether the browser history was retained.) for Location Bar, I have nothing checked.

In the Privacy pane... Tracking - I've checked "Use Tracking Protection in Private Windows." History - I've selected "Never remember history." (Maybe that's it? With the never remember, it appears that there's no option to do anything with cookies. In previous versions, I seem to remember that dealing with cookies was an option separate from whether the browser history was retained.) for Location Bar, I have nothing checked.
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jscher2000
  • Top 10 Contributor
6579 solutions 53777 answers

Chosen Solution

"Firefox will: Never remember history" sets automatic private browsing. Cookies are retained as long as at least one window is open in your session, then dumped when you close the last window. However, you might still not be allowing third party cookies. If you change to "Firefox will: Use custom settings for history" can you change that setting or is it grayed?

"Firefox will: Never remember history" sets automatic private browsing. Cookies are retained as long as at least one window is open in your session, then dumped when you close the last window. However, you might still not be allowing third party cookies. If you change to "Firefox will: Use custom settings for history" can you change that setting or is it grayed?
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Question owner

Yay! That's it! I changed History to "Use custom settings for history" and the form showed up. Thanks so much for your persistence in helping me solve this!

Yay! That's it! I changed History to "Use custom settings for history" and the form showed up. Thanks so much for your persistence in helping me solve this!
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Happy112
  • Top 10 Contributor
380 solutions 3815 answers

Glad your problem is solved   !

Would you be a dear and mark jscher2000's last post as  'Chosen Solution'   ? That way others, with the same problem, will know and might benefit from it.

Thank you in advance   !

Glad your problem is solved   ! Would you be a dear and mark jscher2000's last post as  'Chosen Solution'   ? That way others, with the same problem, will know and might benefit from it. Thank you in advance   !
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