Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

A flash player does not work unless I am scrolling through the page. How can I get it to work normally?

  • 3 replies
  • 1 has this problem
  • Last reply by FredMcD

more options

I'm using a Flash player on one of my websites. It's a live chatbox, and whenever someone posts something, the box gets updated. You know, a typical chat box.

On my old computer, I had no issue with the chatbox. It didn't lag and worked perfectly. I just got a new laptop (HP Spectre) and so far the chatbox is not working properly on FF (works fine on other browsers). Whenever a new message gets posted, I can hear the "beep" sound that occurs when someone posts, but the box does not change to show the message. It's as if it is frozen. The only way to make it show the message is if I scroll through the page it is on, which then "refreshes" the box. I can type in the chatbox, but cannot see my text unless I keep scrolling up and down the page it is on.

I'm sorry if this is bad explaining, but I hope someone can help me with this. I've tried uninstalling and reinstalling Flash, uninstalling and reinstalling Firefox but nothing is working.

All Replies (3)

more options

Are you using any kind of blocking programs/add-ons?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

I started in safe mode and yes, the problem is still there.

more options

Start your Computer in safe mode. Then start Firefox. Try Safe websites. Is the problem still there? Starting Any Computer In Safe Mode; Free Online Encyclopedia