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Master Piece Plus

  • 1 reply
  • 2 have this problem
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  • Last reply by FredMcD

Mike6261
Mike6261
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After I sign on and and select my email account, I click on a link in one of the emails and the page goes blank. What going on here? I can go back to the previous page but I can't go forward after clicking a different link ion the same email. I use AOL Mail.

After I sign on and and select my email account, I click on a link in one of the emails and the page goes blank. What going on here? I can go back to the previous page but I can't go forward after clicking a different link ion the same email. I use AOL Mail.

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?