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Fox news Channel live video player recently stopped working

Posted

I frequently watch Fox News Channel live on Firefox in Windows 10. The FNC player no longer works on Firefox 52 and 53, so I have been using MS Edge to watch FNC. I think the problem may have started with Firefox 52. I would prefer to use Firefox for all my browsing.

I frequently watch Fox News Channel live on Firefox in Windows 10. The FNC player no longer works on Firefox 52 and 53, so I have been using MS Edge to watch FNC. I think the problem may have started with Firefox 52. I would prefer to use Firefox for all my browsing.
Attached screenshots

Modified by loyall

Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; rv:53.0) Gecko/20100101 Firefox/53.0

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Please provide public (no password) link(s) that we can check out. No Personal Information Please !

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration Please provide public (no password) link(s) that we can check out. '''No Personal Information Please ! '''

Modified by FredMcD

Happy112 561 solutions 5694 answers

Hi   ! Your system details don't show if you're using any ad-blocking add-ons. If you do, would you disable them for this page and see if that makes a difference  ? Also : would you make sure that cookies are enabled for Fox News, as well as JavaScript  ?

Hi   ! Your system details don't show if you're using any ad-blocking add-ons. If you do, would you disable them for this page and see if that makes a difference ? Also : would you make sure that cookies are enabled for Fox News, as well as JavaScript ?

Question owner

Here is a link to FNC shows: http://www.foxnews.com/shows.html My NVIDIA graphics driver is dated 14 Nov 2016 I do not use any ad-blocking add-ons. Cookies are enabled. Starting with version 52 Firefox no longer supports Java.

Here is a link to FNC shows: http://www.foxnews.com/shows.html My NVIDIA graphics driver is dated 14 Nov 2016 I do not use any ad-blocking add-ons. Cookies are enabled. Starting with version 52 Firefox no longer supports Java.

Modified by loyall

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

loyall said

Starting with version 52 Firefox no longer supports Java.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release https://www.mozilla.org/en-US/firefox/organizations/

https://www.mozilla.org/en-US/firefox/organizations/notes/

https://www.mozilla.org/en-US/firefox/organizations/system-requirements/

''loyall [[#answer-962887|said]]'' <blockquote> Starting with version 52 Firefox no longer supports Java. </blockquote> https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here. If you still want to downgrade, look under; '''I still want to downgrade. ''' Click the '''Directory of other versions and languages''' link. Look for the directory of the version that you want. But, remember that '''old versions may have security issues. ''' You should also check out Firefox; Extended Support Release https://www.mozilla.org/en-US/firefox/organizations/ https://www.mozilla.org/en-US/firefox/organizations/notes/ https://www.mozilla.org/en-US/firefox/organizations/system-requirements/
Happy112 561 solutions 5694 answers

loyall said

Here is a link to FNC shows: http://www.foxnews.com/shows.html

I have no problem viewing that site.

Starting with version 52 Firefox no longer supports Java.

I mentioned JavaScript, which is not the same as Java.
See :   How is JavaScript different from Java  ?

''loyall [[#answer-962887|said]]'' <blockquote> Here is a link to FNC shows: http://www.foxnews.com/shows.html </blockquote> I have no problem viewing that site. <blockquote> Starting with version 52 Firefox no longer supports Java. </blockquote> I mentioned Java'''Script''', which is not the same as Java.<BR> See : &nbsp; [https://www.java.com/en/download/faq/java_javascript.xml How is JavaScript different from Java ?]

Question owner

Dear Happy 112,

Apparently FredMcD is suggesting I should downgrade to an earlier version of Firefox. That is something that I do not want to do. I would switch to Edge as my default browser before I do that. You said you have no problem viewing FNC live. Would that be with FF53? If so perhaps you could help me to get my FF53 working with FNC. Could you tell me more about how to find this JavaScript that you referred to. How can I determine if it is enabled on my FF53?

I have no idea why this post will not wrap.

Dear Happy 112, Apparently FredMcD is suggesting I should downgrade to an earlier version of Firefox. That is something that I do not want to do. I would switch to Edge as my default browser before I do that. You said you have no problem viewing FNC live. Would that be with FF53? If so perhaps you could help me to get my FF53 working with FNC. Could you tell me more about how to find this JavaScript that you referred to. How can I determine if it is enabled on my FF53? I have no idea why this post will not wrap.

Modified by loyall

cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

Helpful Reply

The post doesn't wrap because of the leading spaces. A leading space means that you get PRE tags and this forum doesn't wrap text in PRE tags (I have a custom style rule to fix this).

I will edit your above post and remove the spaces.

The post doesn't wrap because of the leading spaces. A leading space means that you get PRE tags and this forum doesn't wrap text in PRE tags (I have a custom style rule to fix this). I will edit your above post and remove the spaces.
Happy112 561 solutions 5694 answers

Helpful Reply

loyall said

Could you tell me more about how to find this JavaScript that you referred to. How can I determine if it is enabled on my FF53?

JavaScript should be enabled by default.   You can check and see if this is the case : Type in the address bar   about:config (promise to be careful, if asked) Type and look for the preference : javascript.enabled and make sure that it's value is set to   true

''loyall [[#answer-963095|said]]'' <blockquote> Could you tell me more about how to find this JavaScript that you referred to. How can I determine if it is enabled on my FF53? </blockquote> JavaScript should be enabled by default. &nbsp; You can check and see if this is the case : Type in the address bar &nbsp; '''about:config''' (promise to be careful, if asked) Type and look for the preference : '''javascript.enabled''' and make sure that it's value is set to &nbsp; '''true'''

Modified by Happy112

Happy112 561 solutions 5694 answers

loyall said

Dear Happy 112, Apparently FredMcD is suggesting I should downgrade to an earlier version of Firefox. That is something that I do not want to do. I would switch to Edge as my default browser before I do that.

FredMcD is not suggesting that you should downgrade;   he merely explained what to do in case you should   want to   downgrade.

''loyall [[#answer-963095|said]]'' <blockquote> Dear Happy 112, Apparently FredMcD is suggesting I should downgrade to an earlier version of Firefox. That is something that I do not want to do. I would switch to Edge as my default browser before I do that. </blockquote> FredMcD is ''not'' suggesting that you should downgrade; &nbsp; he merely explained what to do in case you should &nbsp; '''want to''' &nbsp; downgrade.
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

If you use extensions ("3-bar" menu button# or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then always make sure such extensions do not block (wanted) content. There is security software that can interfere with loading content, so check that as well.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button# or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

See also:

If you use extensions ("3-bar" menu button# or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then always make sure such extensions do not block (wanted) content. There is security software that can interfere with loading content, so check that as well. Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button# or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button# or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems See also: *https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows *https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues
Happy112 561 solutions 5694 answers

Dear   loyall,
You already mentioned that you don't use any ad-blocking extensions and that you enabled cookies for that site. Now, let's assume that JavaScript is enabled.
Looking at your screenshot, it says : 'For video troubleshooting and help click here ' What happens when you do that   ?

Dear &nbsp; loyall,<BR> You already mentioned that you don't use any ad-blocking extensions and that you enabled cookies for that site. Now, let's assume that JavaScript is enabled.<BR> Looking at your screenshot, it says : 'For video troubleshooting and help click here ' What happens when you do that &nbsp; ?
Happy112 561 solutions 5694 answers

Totally forgot to ask : Would you check and see if your Shockwave Flash is up to date  ? Should be : 25.0.r0 And also your Flash Player  ? Should be : 25.0.0.148

Totally forgot to ask : Would you check and see if your Shockwave Flash is up to date ? Should be : 25.0.r0 And also your Flash Player ? Should be : 25.0.0.148
Happy112 561 solutions 5694 answers

In case everything else should fail :
You could try   Help Center - Fox News .......

In case everything else should fail :<BR> You could try &nbsp; [http://example.com Help Center - Fox News .......]
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Happy112 said

Totally forgot to ask :
Would you check and see if your Shockwave Flash is up to date  ?
Should be : 25.0.r0
And also your Flash Player  ? Should be : 25.0.0.148

Flash Player is Shockwave Flash. Most of us just call it Flash.

Flash Player Version: 25.0.0.148

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>


See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

''Happy112 [[#answer-963137|said]]'' <blockquote> Totally forgot to ask :<br> Would you check and see if your Shockwave Flash is up to date ?<br> Should be : 25.0.r0<br> And also your Flash Player ? Should be : 25.0.0.148 </blockquote> Flash Player is Shockwave Flash. Most of us just call it Flash. Flash Player Version: '''25.0.0.148''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> ----------------- See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
Happy112 561 solutions 5694 answers

FredMcD said

Flash Player is Shockwave Flash. Most of us just call it Flash.

I mentioned Shockwave Flash and Flash Player for a reason. See :     https://www.wilderssecurity.com/threads/flash-player-vs-shockwave-player-difference.328165/

''FredMcD [[#answer-963154|said]]'' <blockquote> Flash Player is Shockwave Flash. Most of us just call it Flash. </blockquote> I mentioned Shockwave Flash and Flash Player for a reason. See : &nbsp; &nbsp; https://www.wilderssecurity.com/threads/flash-player-vs-shockwave-player-difference.328165/
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Hmmm . . . . .

Hmmm . . . . .

Question owner

Happy112 said

loyall said
Could you tell me more about how to find this JavaScript that you referred to. How can I determine if it is enabled on my FF53?

JavaScript should be enabled by default.   You can check and see if this is the case : Type in the address bar   about:config (promise to be careful, if asked) Type and look for the preference : javascript.enabled and make sure that it's value is set to   true

javascript.enabled is set to true There are thirty-nine other javascript entries (I counted them) that are set to true and false and specific numbers.

''Happy112 [[#answer-963110|said]]'' <blockquote> ''loyall [[#answer-963095|said]]'' <blockquote> Could you tell me more about how to find this JavaScript that you referred to. How can I determine if it is enabled on my FF53? </blockquote> JavaScript should be enabled by default. &nbsp; You can check and see if this is the case : Type in the address bar &nbsp; '''about:config''' (promise to be careful, if asked) Type and look for the preference : '''javascript.enabled''' and make sure that it's value is set to &nbsp; '''true''' </blockquote> javascript.enabled is set to true There are thirty-nine other javascript entries (I counted them) that are set to true and false and specific numbers.

Question owner

Happy112 said

loyall said
Dear Happy 112, FredMcD is not suggesting that you should downgrade;   he merely explained what to do in case you should   want to   downgrade.

OK. but why did he think I would want to? Don't bother to answer. Let's get on with solving my problem.

''Happy112 [[#answer-963113|said]]'' <blockquote> ''loyall [[#answer-963095|said]]'' <blockquote> Dear Happy 112, FredMcD is ''not'' suggesting that you should downgrade; &nbsp; he merely explained what to do in case you should &nbsp; '''want to''' &nbsp; downgrade. </blockquote> OK. but why did he think I would want to? Don't bother to answer. Let's get on with solving my problem.

Question owner

Happy112 said

Dear   loyall,
You already mentioned that you don't use any ad-blocking extensions and that you enabled cookies for that site. Now, let's assume that JavaScript is enabled.
Looking at your screenshot, it says : 'For video troubleshooting and help click here ' What happens when you do that   ?

You can check it yourself, but it basically provides a number of FAQ's. I spent some time there reading the FAQ's before I posted on this forum. Since my problem does not happen in Edge or Internet Explorer, but only in Firefox starting with version 52, I am certain it is a Firefox problem.

''Happy112 [[#answer-963130|said]]'' <blockquote> Dear &nbsp; loyall,<BR> You already mentioned that you don't use any ad-blocking extensions and that you enabled cookies for that site. Now, let's assume that JavaScript is enabled.<BR> Looking at your screenshot, it says : 'For video troubleshooting and help click here ' What happens when you do that &nbsp; ? </blockquote> You can check it yourself, but it basically provides a number of FAQ's. I spent some time there reading the FAQ's before I posted on this forum. Since my problem does not happen in Edge or Internet Explorer, but only in Firefox starting with version 52, I am certain it is a Firefox problem.

Modified by loyall

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

loyall said

OK. but why did he think I would want to?

You pointed out that

loyall said

Starting with version 52 Firefox no longer supports Java.
''loyall [[#answer-963194|said]]'' <blockquote> OK. but why did he think I would want to? </blockquote> You pointed out that ''loyall [[#answer-962887|said]]'' <blockquote> Starting with version 52 Firefox no longer supports Java. </blockquote>