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Why did IBM Trusteer Rapport Security Software stop working on Firefox after last update on 27 Jan 17?

Posted

IBM Trusteer Rapport Icon no long appears on the bar and does not function on firefox, still works on Chrome and Explorer. Reloaded Trusteer but still no joy?

IBM Trusteer Rapport Icon no long appears on the bar and does not function on firefox, still works on Chrome and Explorer. Reloaded Trusteer but still no joy?

Chosen solution

Make sure you have the latest updates of your Trusteer software.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

You can contact Trusteer for support.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.23.20053
  • Garmin Communicator Plug-In 4.0.1.0
  • Google Update
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 24.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • 5.1.50901.0
  • Skype Web Plugin
  • WildTangent Games App V2 Presence Detector
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17691 solutions 160067 answers

Chosen Solution

Make sure you have the latest updates of your Trusteer software.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

You can contact Trusteer for support.

Make sure you have the latest updates of your Trusteer software. Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now. *Start Menu > Programs > Trusteer Rapport > Stop Rapport You can contact Trusteer for support. *http://www.trusteer.com/support/rapport-installation-links *http://www.trusteer.com/support/report-problem *http://www.trusteer.com/support/submit-ticket

Question owner

Well, did all that a number of times, so until Mozilla sorts it out I will not be using firefox any more, end of story.

Well, did all that a number of times, so until Mozilla sorts it out I will not be using firefox any more, end of story.
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23538 answers

third-party applications hooking into firefox might need to adapt for new versions. ibm/trusteer is usually quite quick to do that, but you'd need to get into contact with their support: https://www.trusteer.com/support not much that mozilla can do in this regard...

third-party applications hooking into firefox might need to adapt for new versions. ibm/trusteer is usually quite quick to do that, but you'd need to get into contact with their support: https://www.trusteer.com/support not much that mozilla can do in this regard...

Question owner

OK who is responsible, is it Monzilla or Trusteer ?? Trusteer stopped working right after the update from Monzilla?? so it would follow that Monzilla/Firefox are the problem?? Internet explorer and Chrome work for me with Trusteer so it is Monzilla who have to sort themselves out Dr. Watson.

OK who is responsible, is it Monzilla or Trusteer ?? Trusteer stopped working right after the update from Monzilla?? so it would follow that Monzilla/Firefox are the problem?? Internet explorer and Chrome work for me with Trusteer so it is Monzilla who have to sort themselves out Dr. Watson.

Question owner

Thanks to all who responded, got a reply msg from Trusteer with a new link to download which solved the problem with firefox. Guess I wasn't the only one, good forum which actually works.

Thanks to all who responded, got a reply msg from Trusteer with a new link to download which solved the problem with firefox. Guess I wasn't the only one, good forum which actually works.
davewirth 0 solutions 5 answers

IBM Security Trusteer Rapport Installation Complete

   HomeSupportIBM Security Trusteer Rapport Installation Complete

Latest Updates - Supported Browsers Chrome 58 and Firefox 52 now supported on Windows! Click here to update Rapport for Windows

How do I revert back to Firefox 52.0, which IS supported by Trusteer Rapport?

IBM Security Trusteer Rapport Installation Complete HomeSupportIBM Security Trusteer Rapport Installation Complete Latest Updates - Supported Browsers Chrome 58 and Firefox 52 now supported on Windows! Click here to update Rapport for Windows How do I revert back to Firefox 52.0, which IS supported by Trusteer Rapport?