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Adobe Flash Keeps Crashing

Posted

I can't use Adobe Flash Player in FireFox for some reason. I can watch HTML Youtube videos no problem and Flash works fine in Chrome but doesn't work at all in Firefox. I tried disabling and re enabling protected mode with no luck, I can't access the option to disable Hardware acceleration and I can't update my graphics drivers which are all the main solutions I've found.

I'm on a Surface Pro 2 with Windows 10

I can't use Adobe Flash Player in FireFox for some reason. I can watch HTML Youtube videos no problem and Flash works fine in Chrome but doesn't work at all in Firefox. I tried disabling and re enabling protected mode with no luck, I can't access the option to disable Hardware acceleration and I can't update my graphics drivers which are all the main solutions I've found. I'm on a Surface Pro 2 with Windows 10

Additional System Details

Installed Plug-ins

  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • Shockwave Flash 23.0 r0
  • 5.1.50428.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0

More Information

FredMcD
  • Top 10 Contributor
4396 solutions 61651 answers

HTML5 and flash are separate players.

Why can't you do what you said above? What happens?

HTML5 and flash are separate players. Why can't you do what you said above? What happens?

Question owner

FredMcD said

HTML5 and flash are separate players. Why can't you do what you said above? What happens?

I know they are different. I meant that HTML works fine in Firefox but Flash doesn't. Flash works fine in Chrome and everything else, just not Firefox.

Basically Flash just crashes when it tries to load a video. The rest of the page loads fine but when the video goes to load Firefox says Adobe Flash Player has crashed and I can't load the video. I also can't get to the Hardware Acceleration option from right clicking the Flash window. I can if I'm in Chrome but I don't know if turning it on and off in Chrome affects Firefox at all. It doesn't seem like it does after trying it.

It also just started recently as I used to have no problems like this. Just started maybe last week. It only happens on my Surface Pro 2 with Windows 10 as I also have a Desktop at home with Windows 7 and I don't have this problem on it. I can't update the graphics drivers on the Surface Pro 2 so that's a no go.

I've tried all the solutions I could find with no luck yet.

''FredMcD [[#answer-941908|said]]'' <blockquote> HTML5 and flash are separate players. Why can't you do what you said above? What happens? </blockquote> I know they are different. I meant that HTML works fine in Firefox but Flash doesn't. Flash works fine in Chrome and everything else, just not Firefox. Basically Flash just crashes when it tries to load a video. The rest of the page loads fine but when the video goes to load Firefox says Adobe Flash Player has crashed and I can't load the video. I also can't get to the Hardware Acceleration option from right clicking the Flash window. I can if I'm in Chrome but I don't know if turning it on and off in Chrome affects Firefox at all. It doesn't seem like it does after trying it. It also just started recently as I used to have no problems like this. Just started maybe last week. It only happens on my Surface Pro 2 with Windows 10 as I also have a Desktop at home with Windows 7 and I don't have this problem on it. I can't update the graphics drivers on the Surface Pro 2 so that's a no go. I've tried all the solutions I could find with no luck yet.
FredMcD
  • Top 10 Contributor
4396 solutions 61651 answers

Is this what you tried?

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    fpSettings1.PNG
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

Is this what you tried? Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See [[Flash Plugin - Keep it up to date and troubleshoot problems|this article]] for more information on using the Flash plugin in Firefox). To disable hardware acceleration in Flash Player: #Go to this [http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Adobe Flash Player Help page]. #Right-click on the Flash Player logo on that page. #Click on '''Settings''' in the context menu. The Adobe Flash Player Settings screen will open. # Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. <br/> <br/>[[Image:fpSettings1.PNG]] <br/> # Remove the check mark from '''Enable hardware acceleration'''. # Click '''Close''' to close the Adobe Flash Player Settings Window. # Restart Firefox. This [http://www.adobe.com/support/documentation/en/flashplayer/help/help01.html Flash Player Help - Display Settings page] has more information on Flash Player hardware acceleration, if you're interested. Does this solve the problem? Let us know.
sunshine53 0 solutions 1 answers

I never had this problem befiore but the last two adobe flash player updates 23 and 24 are consistantly crashing also the send a report box is not available getting really fed up.

I have tried all there is i am on windows 7 the box that comes up for settings only has three items on it.

feels pretty useless right now

I never had this problem befiore but the last two adobe flash player updates 23 and 24 are consistantly crashing also the send a report box is not available getting really fed up. I have tried all there is i am on windows 7 the box that comes up for settings only has three items on it. feels pretty useless right now
FredMcD
  • Top 10 Contributor
4396 solutions 61651 answers
I called for more help. Try asking your question here; http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html