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Flash crash inspite of every suggested fix, any help, please?

Posted

Flash keeps crashing, with no other extension, in a pristine, vanilla Firefox, on all three machines I maintain. For the record, these are a custom LGA 775 Asus motherboard from about 6 years ago, a similarly old Dell Optiplex of a similar age, and a brand new HP Spectre x360. The graphics systems and their drivers have no similarities. Firefox just doesn't work with flash on these machines.

Forum questions about this keep recurring, and keep getting marked as solved, when they are clearly not! No solution is posted, just a flag for 'solved' which no one bothered to remove quicklu enough.

Is there a silver bullet for this that I am missing, or should I just uninstall Flash and rely on HTML5? Has Firefox stopped supporting Flash and I've missed it? Is there a clash between Java or another common pluggin? I can't find any dependencies like that when I try activating pluggins. If Flash is the only pluggin it crashes! I cannot even keep it running long enough to turn off the acceleration on the Adobe Flash page where you are supposed to right click to access options. Edge seems to work perfectly on the Flash sites I need to access, but I don't like not using Firefox.

Is there a fix, please???

Flash keeps crashing, with no other extension, in a pristine, vanilla Firefox, on all three machines I maintain. For the record, these are a custom LGA 775 Asus motherboard from about 6 years ago, a similarly old Dell Optiplex of a similar age, and a brand new HP Spectre x360. The graphics systems and their drivers have no similarities. Firefox just doesn't work with flash on these machines. Forum questions about this keep recurring, and keep getting marked as solved, when they are clearly not! No solution is posted, just a flag for 'solved' which no one bothered to remove quicklu enough. Is there a silver bullet for this that I am missing, or should I just uninstall Flash and rely on HTML5? Has Firefox stopped supporting Flash and I've missed it? Is there a clash between Java or another common pluggin? I can't find any dependencies like that when I try activating pluggins. If Flash is the only pluggin it crashes! I cannot even keep it running long enough to turn off the acceleration on the Adobe Flash page where you are supposed to right click to access options. Edge seems to work perfectly on the Flash sites I need to access, but I don't like not using Firefox. Is there a fix, please???

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.20.20039
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Next Generation Java Plug-in 11.111.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • McAfee Virtual Technician plugin
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • 5.1.50901.0

Application

  • Firefox 50.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.0.2/WINNT/en-GB/

Extensions

  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • facebook-cleaner 2.1.3 (jid0-TBRXf78ZEzGQyccB8SA1ALbcMpE@jetpack)
  • Facebook™ Disconnect 0.1.5 (jid0-dBgF7UkIiOsWqvBng4hYu@jetpack)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 520
  • adapterDescription2:
  • adapterDeviceID: 0x1916
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.14393.351
  • driverDate: 1-25-2016
  • driverDate2:
  • driverVersion: 20.19.15.4377
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
Seburo
  • Top 10 Contributor
  • Moderator
815 solutions 6020 answers

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash. #On the keyboard, press [Windows] [[Image:Windows key]] + [R]. This should bring up a Run window that contains a text field. #In that text field, type '''%APPDATA%''' and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window. #Open the most recent 5 files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Question owner

These are the five most recent crash reports -

Crash ID: bp-9ee963a5-d022-459d-8477-c94e42161207 Crash ID: bp-029de2ac-0b1f-4c1e-af82-836002161207 Crash ID: bp-4681272a-010a-4114-9383-d36f02161203 Crash ID: bp-22895891-2233-42b5-aefb-ea1342161203 Crash ID: bp-2bed62d7-c893-4cb9-aea7-098262161202

Thanks in advance!

These are the five most recent crash reports - Crash ID: bp-9ee963a5-d022-459d-8477-c94e42161207 Crash ID: bp-029de2ac-0b1f-4c1e-af82-836002161207 Crash ID: bp-4681272a-010a-4114-9383-d36f02161203 Crash ID: bp-22895891-2233-42b5-aefb-ea1342161203 Crash ID: bp-2bed62d7-c893-4cb9-aea7-098262161202 Thanks in advance!
goddi1 0 solutions 8 answers

Greetings, I don't want to step on your question but I have been having the same problem with Adobe Flash crashing. I also get many Tab Crashes. Sites that use Adobe Flash don't work. Tried everything. Here are my 5 latest Crash IDs and maybe this might help figure out the problem. Windows10; Adobe Flash 23; FF 50.0.2. Using FF SafeMode does not solve problem. Uninstalled/reinstalled FF and Adobe Flash does not help.

Crash ID: bp-25fc8276-04d0-4a9c-8658-ac51d2161106 Crash ID: bp-ac42088f-05a7-4e90-9baa-155222161106 Crash ID: bp-09c61a5e-5d96-4be3-8b37-872eb2161106 Crash ID: bp-6fbcfc92-fe94-4194-9c72-e27752161106 Crash ID: bp-ed581173-4604-476d-ba2e-4aa2c2161106 Gary


Update Gary has now posted

Greetings, I don't want to step on your question but I have been having the same problem with Adobe Flash crashing. I also get many Tab Crashes. Sites that use Adobe Flash don't work. Tried everything. Here are my 5 latest Crash IDs and maybe this might help figure out the problem. Windows10; Adobe Flash 23; FF 50.0.2. Using FF SafeMode does not solve problem. Uninstalled/reinstalled FF and Adobe Flash does not help. Crash ID: bp-25fc8276-04d0-4a9c-8658-ac51d2161106 Crash ID: bp-ac42088f-05a7-4e90-9baa-155222161106 Crash ID: bp-09c61a5e-5d96-4be3-8b37-872eb2161106 Crash ID: bp-6fbcfc92-fe94-4194-9c72-e27752161106 Crash ID: bp-ed581173-4604-476d-ba2e-4aa2c2161106 Gary ----- Update Gary has now posted * Adobe Flash causing crashes [/questions/1149783] ~J99

Modified by John99

FredMcD
  • Top 10 Contributor
4267 solutions 59840 answers

mattdeany

bp-9ee963a5-d022-459d-8477-c94e42161207 bp-029de2ac-0b1f-4c1e-af82-836002161207

Signature: F1398665248

Process Type plugin Shockwave Flash Version: 23.0.0.207

Attention Sumo's there are 20 related bug reports

user32.dll = Windows User API

ntdll.dll = Microsoft +++++++++++++++++++++++++++++++++++++++++++++++ bp-4681272a-010a-4114-9383-d36f02161203

Signature: ReleaseData

d3d9.dll = Microsoft Direct3D

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

user32.dll = Windows User API

KERNELBASE.dll = Microsoft

combase.dll = Microsoft

ntdll.dll = Microsoft

igdumdim32.dll = Intel Graphics Accelerator Drivers for Windows Vista(R)

This is for Sumo's Related Bugs 1145613 NEW --- Crash in [@ ReleaseData ] & [@ ReleaseData(void*, unsigned int)]


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''mattdeany''' bp-9ee963a5-d022-459d-8477-c94e42161207 bp-029de2ac-0b1f-4c1e-af82-836002161207 Signature: F1398665248 Process Type plugin Shockwave Flash Version: 23.0.0.207 Attention Sumo's there are 20 related bug reports user32.dll = Windows User API ntdll.dll = Microsoft +++++++++++++++++++++++++++++++++++++++++++++++ bp-4681272a-010a-4114-9383-d36f02161203 Signature: ReleaseData d3d9.dll = Microsoft Direct3D msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder user32.dll = Windows User API KERNELBASE.dll = Microsoft combase.dll = Microsoft ntdll.dll = Microsoft igdumdim32.dll = Intel Graphics Accelerator Drivers for Windows Vista(R) This is for Sumo's Related Bugs 1145613 NEW --- Crash in [@ ReleaseData ] & [@ ReleaseData(void*, unsigned int)] ----------------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4267 solutions 59840 answers

goddi1

Product Firefox Release Channel release Version 49.0.2 Build ID 20161019084923 OS Windows 10 OS Version 10.0.14393

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 50.0.2 ++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-25fc8276-04d0-4a9c-8658-ac51d2161106 bp-ac42088f-05a7-4e90-9baa-155222161106

Signature: nsAString_internal::Assign | nsAString_internal::Assign | mozilla::dom::MozPluginParameter::MozPluginParameter

KERNELBASE.dll = Microsoft

ntdll.dll = Microsoft

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-09c61a5e-5d96-4be3-8b37-872eb2161106

Signature: ReleaseData

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

d3d11.dll = Direct3D 11 Runtime = Microsoft

KERNELBASE.dll = Microsoft

ntdll.dll = Microsoft

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

This is for Sumo's Related Bugs 1145613 NEW --- Crash in [@ ReleaseData ] & [@ ReleaseData(void*, unsigned int)]


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''goddi1''' Product Firefox Release Channel release Version 49.0.2 Build ID 20161019084923 OS Windows 10 OS Version 10.0.14393 https://support.mozilla.org/en-US/kb/update-firefox-latest-version '''50.0.2''' ++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-25fc8276-04d0-4a9c-8658-ac51d2161106 bp-ac42088f-05a7-4e90-9baa-155222161106 '''Signature:''' nsAString_internal::Assign | nsAString_internal::Assign | mozilla::dom::MozPluginParameter::MozPluginParameter KERNELBASE.dll = Microsoft ntdll.dll = Microsoft Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-09c61a5e-5d96-4be3-8b37-872eb2161106 Signature: ReleaseData msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder d3d11.dll = Direct3D 11 Runtime = Microsoft KERNELBASE.dll = Microsoft ntdll.dll = Microsoft Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation This is for Sumo's Related Bugs 1145613 NEW --- Crash in [@ ReleaseData ] & [@ ReleaseData(void*, unsigned int)] ------------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
goddi1 0 solutions 8 answers

Greetings, I followed your above instructions and did not find any problems: 'Windows Resource Protection did not find any integrity violations'.

I updated my NVIDIA drivers.

Problem still occurs. No change. What can I try next???? Gary

Greetings, I followed your above instructions and did not find any problems: 'Windows Resource Protection did not find any integrity violations'. I updated my NVIDIA drivers. Problem still occurs. No change. What can I try next???? Gary
FredMcD
  • Top 10 Contributor
4267 solutions 59840 answers

goddi1 It is time that you created your own question. Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.

And add this link to the body of the question so we can look at the crash reports. https://support.mozilla.org/en-US/questions/1149202#answer-942425

Also, post any new crash reports you get.

'''goddi1''' It is time that you created your own question. Please go to the top of any '''support.mozilla.org''' web page and use the '''Ask A Question link; https://support.mozilla.org/en-US/questions/new''' This will let us look at your system details. '''No Personal Information Is Collected.''' And add this link to the body of the question so we can look at the crash reports. https://support.mozilla.org/en-US/questions/1149202#answer-942425 Also, post any new crash reports you get.

Question owner

FredMcD said

mattdeany

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

I have tried both of these. The HP laptop has it's own service agreement and update software, including driver updates. I have exhastively updated the NVidia Geforce card I have on my main machine, which experiences the same crashes. It also crashes on another old Dell box, with an old Geforce card. All updated, all system file checked, all crash on Flash.

''FredMcD [[#answer-942420|said]]'' <blockquote> '''mattdeany''' ----------------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration </blockquote> I have tried both of these. The HP laptop has it's own service agreement and update software, including driver updates. I have exhastively updated the NVidia Geforce card I have on my main machine, which experiences the same crashes. It also crashes on another old Dell box, with an old Geforce card. All updated, all system file checked, all crash on Flash.
Moses
  • Moderator
459 solutions 3607 answers

Flash is trash. Most sites use HTML5 in place of Flash nowadays. It's 2016, you should be okay with Flash uninstalled and websites shouldn't appear broken. Plus I remember reading Mozilla and Adobe themselves were abandoning Flash.

From The Inquirer:

Mozilla has already confirmed that, like Google, it will abandon support for all NPAPI (Netscape) plug-ins other than Flash from March 2017. This effectively kills Silverlight and Java too, although an extended support release will be available until 2018 for those needing a little longer. The need to kill off Adobe Flash has long been recognised. The player required 78 patches in December 2015 alone to cover security bugs in the code. The blog post from Mozilla also demonstrated that the expected crash rate of Firefox has reduced significantly since key sites such as YouTube switched to HTML5.
Flash is trash. Most sites use HTML5 in place of Flash nowadays. It's 2016, you should be okay with Flash uninstalled and websites shouldn't appear broken. Plus I remember reading Mozilla and Adobe themselves were abandoning Flash. From The Inquirer: <blockquote> Mozilla has already confirmed that, like Google, it will abandon support for all NPAPI (Netscape) plug-ins other than Flash from March 2017. This effectively kills Silverlight and Java too, although an extended support release will be available until 2018 for those needing a little longer. The need to kill off Adobe Flash has long been recognised. The player required 78 patches in December 2015 alone to cover security bugs in the code. The blog post from Mozilla also demonstrated that the expected crash rate of Firefox has reduced significantly since key sites such as YouTube switched to HTML5. </blockquote>
John99 971 solutions 13138 answers

Helpful Reply

The Demise of FlashPlayer ? As Moses explains I am sure a lot of people will be glad when HTML5 finally replaces problematic FlashPlayer. A couple of the Mozilla Blogs about this issue (They in turn link to additional related articles).

Bug 1145613 - Crash in [@ ReleaseData ] & ... That related to one your Crash Signatures. It seems that issue is under investigation but is and proceeding slowly Some Things you could do If you find you are able to reliably reproduce crashes whilst

  1. In Firefox's safe mode (See Troubleshoot Firefox issues using Safe Mode )
  2. and with only one tab open
  3. With Flash's protected mode turned off ( seeAdobe Flash protected mode in Firefox )

Then it could be worth considering filing a FlashPLayer of Mozilla bug. Let's see what the Crash IDs are that you see. The important point may however be that there is good reason to believe some of your Crashes will not occur if you disable Protected Mode.

<u>The Demise of FlashPlayer ? </u> As Moses explains I am sure a lot of people will be glad when HTML5 finally replaces problematic FlashPlayer. A couple of the Mozilla Blogs about this issue (They in turn link to additional related articles). * NPAPI Plugins in Firefox https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/ * Reducing Adobe Flash Usage in Firefox https://blog.mozilla.org/futurereleases/2016/07/20/reducing-adobe-flash-usage-in-firefox/ <u>Bug 1145613 - Crash in [@ ReleaseData ] & ... </u> That related to one your Crash Signatures. It seems that issue is under investigation but is and proceeding slowly <u> Some Things you could do </u> If you find you are able to reliably reproduce crashes whilst # In Firefox's safe mode (See [[Troubleshoot Firefox issues using Safe Mode]] ) # and with only one tab open # With Flash's protected mode turned off ( see'''[[Adobe Flash protected mode in Firefox]] ''') Then it could be worth considering filing a FlashPLayer of Mozilla bug. Let's see what the Crash IDs are that you see. The important point may however be that there is good reason to believe some of your Crashes will not occur if you disable Protected Mode.